Candlewood Suites Mesa - Phoenix East by IHG

Nicest motel we ever stayed in.   Love having a kitchen and free laundry!   The staff was excellent, so friendly, so helpful.

okay to stay

Hotel seems new, but under appointed. We booked a studio suite w/ 2 queen beds (sleeps up to 4 people). However there were only 3 towels, 3 wash clothes, 2 pieces of silverware and dishes. The way the room is set up, there seems to be wasted space in the kitchenette and no place to sit except the one ‘desk chair’ and an ottoman. There was no where to hang clothes (except 3 coat pegs inside the door). No place in shower to set a razor or personal toiletries. Maybe they haven’t finished the buildout (closet rods, enough dishes/flatware for each room,etc)?? Hotel was clean, pool area was nice, small fee for parking. With the suite style rooms - good for families or groups. Convenient to the interstate and restaurants.

It would have been 5 stars if my toilet would have flushed. I was able to get a different room after two days but feel like it should have been sooner or it could have been fixed. The staff gave me a plunger to fix it myself….. they had no maintenance on suite those days according to staff at the front desk.

They put us in a room with a bathroom that was specifically for handicap guests. When we arrived, the bathroom floor was covered in hair and the room was dirty and dusty. I let the staff know that the floor was gross and dirty and I asked that they take some money off of my room however I am not sure if they did. The shower in the bathroom wasn’t sealed properly therefore it leaked all over the bathroom floor, causing slippery dangerous conditions. I finally asked to be moved to a different room where the shower wasn’t leaking upon arrival into the new room. I noticed there was urine dripping all down the front of the toilet and that room was not properly cleaned either. The mirrors had smudges and streaks all over them. There were articles from previous guests laying around in the refrigerators were both dirty. The first room that we got had no paper towel and it was equipped with a tiny kitchenette. There was no soap provided at the kitchen sink to wash our hands in the dishes were dirty.

We were early so it took forever to check in. We were told there were no rooms available yet, even though we prepaid, but as we sat in the lobby for about an hour other people came in and were given a room. The room we finally received was noisy. You could hear everything going on outside from the second floor. Heating/cooling system was very strange to configure so i would suggest a how-to for guests.

The room was clean and very comfortable. The kitchen was good, but having only 2 plates, forks, etc. meant washing them constantly.

This hotel was a newer building, with very comfortable beds, free laundry, and a very friendly staff. I would definitely stay here again.

The night manager was on point. She was helpful, professional and expedient. Made us feel important and welcomed immediately upon our arrival. Ran my own companies for over 40 years. She's a keeper. Giving the staff five stars for sure!