Holiday Inn Express & Suites Phoenix - Mesa West

It’s by everything and GREAT PEOPLE work here❤️

This property overbooked and cancelled my confirmed reservation I had, 2 days prior to my arrival. ******* offered a less quality hotel as a remedy, but I opted to get a refund and take my business elsewhere.

I don't like to sugar coat. Check in was not great. I was on a scooter and i had to go back to desk 3 times because key would not work. Finally, on the 3rd try the manager came down because he didn't believe me. He tried and of course didn't work. He said the battery was dead. So he replaced it and got us in, but keys still didn't work. Went out for a couple hours and came back to get keys and it still took 4 tries to get it to work. Then, we felt like we couldn't leave because we wouldn't be able to get back in. I like the motel. Beds are very comfortable. We have stayed at this motel many times and will again, but hope they get door locks fixed. This is the reason for a 3. I wish we would have gotten a new room.

The hotel, overall, is pretty unremarkable. Most of the security doors do not lock and can be opened without a key card, but at least one of then cannot be opened even with a key card, which ended up meaning that in order to go to the second floor, you are forced to use the elevator rather than the stairs. This is patently absurd for anyone who hates waiting for an elevator. But overall, the hotel itself is not bad. What is incredibly bad, however, is the management. The general manage of this property emailed the organizers of the baseball tournament my team was attending in the Phoenix area, accusing my players of vandalizing accessibility equipment in their (insanely tiny) pool and also putting patio furniture into the pool. GM "Glen" cowardly attached his assistant manager's name to his accusations, I would later learn and left AGM Antonio to answer for Glen's accusations. When I called from the baseball fields between games to address the accusations, it became clear that their employee witnessed these acts at a time during which the entire team was half-an-hour away from the property and couldn't have been the ones they saw. When confronted with this information, Glen said "I don't want to hear that anymore" and "your parents are worse than your kids". The basis for the stubborn sticking to the accusation was essentially the idea that we were the only baseball team staying at the hotel and therefore must have been guilty (essentially saying that I was lying about the players all being elsewhere). As proof, Glen send me screenshots of security footage of furniture in the pool and a completely separate picture of my players in the hot tub. Because the hotel does not have a lock on the pool, which is accessed from outside the venue, it turned out that teenagers (my players are all 11 and under) staying at a hotel next door were helping themselves to the pool after their actions had caused their hotel to close that venue's pool access. Fortunately, Antonio was very apologetic and reversed charges Glen had added to my party's bills to cover the alleged costs of maintenance on the equipment, because Antonio had taken the time to investigate the situation and determine we were not involved. How the lazy, rude, and utterly ignorant Glen is employed by this venue is beyond me. We were told by Glen that my group would never stay at this property again. He couldn't be more correct about that. They could offer free stays for my team annually while we participate in the baseball tournament we like to attend and I would laugh in his face. Never, ever again for us and I will go as far as to be sure that no other hotels owned by the same LLC will profit from our tourism to the area. Hopefully someday Glen will be replaced by any of his competent staff and also maybe someday I'll get to meet him to address his efforts to smear me and my families and my baseball program, all because he's too lazy to take care of his property.

It was addquate

Staff was great!

Excellent service

Very clean

Staff on 2nd shift very friendly. I slipped in the tub due to cleaning solution left in tub. Air conditioner very noisy.