Extended Stay America Suites - Phoenix - Mesa

I booked this because I needed a place to stay, fast. How bad could it be? Terrible. It's just gotten cold enough to need heat (and the blankets are like tissue paper). The heater smoked so much it set off the fire alarm. When I told the front desk the alarm had gone off (at 3am) she said "I'm not maintenance." Then my room smelled like smoke AND I was cold. They serve breakfast. Coffee, oatmeal. Nothing fancy at all. Fine. Oatmeal but no spoons. (The lady at the front desk found me a metal one, so thanks.) There were wires dangling from the hallway ceiling. No idea from what. (Image attached.) Hot water in the shower was more like "really really warm water". And the bathroom light wouldn't be bright enough to read by. Wi-fi was bad enough that when I tried to log in to work I was told it wasn't secure enough to accept the connection. So i steered clear of that. It kept a room over my head for the night but that was about it. Staff was nice.

Lower cost for a few days but overall it was very good

Easy to find, clean and a good facility. Long stay or short stay. Nice to have my own kitchen in the room.

Excellent guest service!

Had to wait about 15minutes at the fromt desk before i could check-in because there was no one there, and at check there was still no one i just ended up leaving the key at the front desk.

Had a great night and everything was excellent Josie was a doll. The room comfortable and I had a great night sleep. Josie helped me with booking a room for next week and I'm all set. I will be making this trip once a week and I hope I get help like this all the time.

Loved the room the only slight issue was the shower didnt have a shower curtain.

Shower did not work, blaring music all throughout the night, and a roach in the bathroom sink in the morning. Was denied an extra pillow and blanket.

Our first encounter was with a front desk clerk who was