Extend -a -Suites Mesa

Worst location to stay at. Place smells like urine and feces

This is an older property hotel. Did not have hot water the first night of my stay in my original room; Staff was very helpful in relocating me to another room that hot water - however the toilet commode was not securely fastened to the floor; there was a hole in the bathroom door, there was black mold along the caulking in the shower/tub area, no coffee makers in any of the room, and no stopper in the sink. The hotel did not offer a continental breakfast - only coffee.

When I arrived at the property, the staff seem less than interested in helping me get accommodated. Upon finally getting into my room, my television set did not have a remote, and upon looking for it I had discovered that there had been food, trash, and debris swept underneath the bed and old food, and Bones underneath the dresser. There was no hot water the entire time I stayed and I was told to fill a bucket and heat the water using the microwave.

I had a late check in. The lady that took my phone call that morning was super sweet, I believe her name was Kathy, and she went ahead and checked me in for our stay, but only stated she’d charge my card (which is totally fine!). When we arrived at 1030 pm, the lady at the front desk was very dismissive of me, laughed in my face and rolled her eyes when she couldn’t find my name for check in. I let her know I had talked to someone earlier that morning and she already charged my card for our stay since we would be late, and that we went through a third party website. I offered to give her the confirmation number, and the lady rolled her eyes and scoffed saying “we can try but I’m telling you you’re not in here”. Then proceeded to turn her incoming list around on her tablet to show me I wasn’t on there, scrolling on it and raising her voice saying I’m not in there, blaming me for her not being able to find my name, like I know how to do her job? She snapped the computer monitor around and lo and behold, my name was on there already checked in (which was unbeknownst to me), then she said “you could have just told me that” and laughed in my face again. I understand people have bad nights, but come on. If you don’t like working with the public then don’t.

So because I wrote a review that there was no hot water last night the manager came here with the maintenance guy and asked me to check out so because I didn't give a perfect review I'm being asked to check out now let's see if I actually get my deposit back I don't think I will

I was never able to check-in they said my reservation wasn’t in the system.

Awesome

Outstanding

Worst hotel I've ever been in. The check-in was horrendous hotel employee had a bad attitude when we got to the room there was no toilet paper in the room there was no clean towels in the room the air conditioner heater did not work horrible horrible experience I would never recommend this hotel to anyone