Al Ta’awun Street, Messila, Mubarak Al-Kabeer Governorate, 13036, KuwaitView Hotel Details
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Jumeirah Messilah Beach Kuwait Guest Reviews
4.3/5
Very Good
58 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(58)
Positive reviews(37)
Reviews with photos/video(8)
Negative reviews(8)
MohammadQ8
Deluxe Suite
Stayed in Nov 2023
Couples
8 review
4.7/5
Amazing
Posted on Nov 24, 2023
I recently had the pleasure of staying at the Jumeirah Messilah Beach Hotel & Spa and I must say, it was a truly splendid experience. From the moment I arrived, I was greeted with warm and friendly service that made me feel instantly welcomed.
The highlight of my stay was undoubtedly the exceptional service provided by the executive housekeeper, Mr. Gagandeep Chugh. His attentiveness and willingness to go above and beyond to ensure my comfort were truly commendable. His professionalism and kindness made my stay even more enjoyable.
The rooms at the hotel were incredibly comfortable, with beds that were like sleeping on a cloud. I must admit, the comfort was so amazing that I found it difficult to wake up early enough to try the breakfast buffet. However, I have no doubt that it would have been as delightful as the rest of my stay.
The location of the hotel is also worth mentioning. Situated along the beautiful Messilah Beach, the views were breathtaking. Whether it was lounging by the pool or taking a stroll along the beach, there was always a sense of tranquility and relaxation.
Overall, my experience at Jumeirah Messilah Beach Hotel & Spa was nothing short of exceptional. I highly recommend this hotel to anyone looking for a luxurious and memorable stay in Kuwait. Thank you to Mr. Chugh and the entire staff for making my stay truly unforgettable.
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Response from Property: Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards, Mohamed Shehata
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Guest User
Deluxe Twin Room
Stayed in Feb 2023
Family
11 review
5.0/5
Outstanding
Posted on Mar 31, 2023
Every thing was nice except the door access was not working for many rooms that we reserved.
Breakfast was amazing.
Response from Property: Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards, Mohamed Shehata
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Guest User
Deluxe King Room
Stayed in Sep 2023
Business travelers
18 review
5.0/5
Outstanding
Posted on Nov 23, 2023
The hotel environment is very good and the swimming pool is great! Breakfast is also good
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Response from Property: Dear Valued Guest, Thank you for providing us with your valuable feedback. We trust that you have enjoyed your stay with us and that our service to you was satisfactory based on the positive ratings you have provided. Thank You! We look forward to welcoming you back to our hotel very soon. Best regards, Mohamed Shehata
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Afnan H
Stayed in Dec 2024
Business travelers
5.0/5
Outstanding
Posted on Dec 4, 2024
Amazing staff who go above and beyond beyond to assist and make your stay more comfortable. The lovely towel art done by the wonderful housekeeper Rajesh makes my day and I keep the lovely messages he writes safe in my book. I love the personalised pillow they gifted me Looking forward to my next stay in Jumeirah
Response from Property: Dear Afnan, Thank you for your wonderful review. We are thrilled to hear that our colleagues made your stay memorable and comfortable. Our housekeeping team members take great pride in creating delightful towel art and personal messages, and it is heartwarming to know they brightened your day. We are also glad you enjoyed the personalized pillow gift; we believe these thoughtful touches enhance our guests' experiences. We look forward to welcoming you back to Jumeirah Messilah Beach for another exceptional stay. Best regards, Nader Neishabouri General Manager
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Esther D
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Oct 22, 2024
Beautiful hotel excellent food and comfortable stay. Great facilities, pool, beach side cafe, spa, cafes and had everything we needed. Staff were attentive and polite and went above and beyond. Special mention to Tanbir who cleaned our room, provided us with extra toilet roll we needed , thank you for being so polite Tanbir.
Response from Property: Dear Esther, We sincerely appreciate your highly rated reviews and thank you wholeheartedly for your feedbackeedback following on your recent stay with us at Jumeirah Messilah Beach. We are thrilled to hear that you enjoyed your stay and appreciated our facilities, including the pool and Mint café. It is fantastic to know that our colleague, especially Tanbir, made a positive impact on your experience. We strive to provide attentive service, and your kind words will surely be shared with the team. We look forward to welcoming you back for another beautiful stay. Best regards, Nader Neishabouri General Manager
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Fulldistance
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 14, 2024
A very nice elegant and comfortable property. The staff is attentive, personable and aims to please. The Housekeeping is timely, immaculate and they go the extra mile. Really appreciated the lavender sachets tied to the clothes hangers in the closet. As you hang your clothes the lavender fragrance infuse the clothes. Such a fine touch appreciated by the ladies. My charging cords were all tangled up and they organized them with a Velcro. The Director of Housekeeping has done an excellent job. Thank you to Mr. Chug. The food varieties and quality during breakfast and dinner buffet were more than satisfactory. The service was awesome and the chefs are really talented. Here is something that really struck me … while relaxing at the beach, they provide complimentary cool drinking water besides the chairs and towels. Much appreciated. Lovely hotel catering to comfort and pleasure. They also have a huge pool are for kids. Yup, give this property a try….you will enjoy every minute.
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Response from Property: Dear Valued Guest, Thank you so much for your kind and detailed review. We are thrilled to hear that you enjoyed your stay with us at Jumeirah Messilah Hotel and appreciated the elegant atmosphere and comfortable amenities. It is wonderful to know that our attentive colleagues and the little touches, like the lavender sachets and organized charging cords, made a positive impression on you. We take great pride in our housekeeping team, and your compliments to Mr. Chugh and team members are truly appreciated. We are also glad you enjoyed our dining options and the complimentary refreshments by the beach. Your kind words about our chefs and service mean a lot to us. Thank you for recommending our hotel. We can’t wait to welcome you back for another relaxing stay. Best regards, Nader Neishabouri General Manager
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Cruiser34900613560
Stayed in Aug 2024
Family
3.0/5
Posted on Aug 6, 2024
Somewhat disappointed with this stay. For some reason the receptionist decided to give a family with 2 children a smoking room right from the get go. After complaining we were quickly moved to another room, however, the AC wasn’t working in the living room. We were offered to change again but we refused after having moved once already and just stayed in the bedroom section of our room where the AC was working. The table in the living as we walked by was a tripping hazard. It was flat on one side and my husband tripped and almost broke his knee. We moved it to the end of the room and found a used “cigarette” butt under the table after we moved it. The rest of the room and bathroom and kitchen were clean and spacious and quiet. The bed was comfortable. The breakfast buffet was ok. The facilities were good.
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Response from Property: Dear Dalal, Thank you for taking the time to review our hotel following on your recent stay with us. We genuinely value your candid feedback. We were delighted to learn that you were pleased with the breakfast buffet and the facilities. On the other hand, we were sorry to hear that you found the room unpleasant and that it was disappointing for you. We sincerely apologize for the inconvenience. Our primary goal is to provide our guests with excellent service and a comfortable stay, and we regret that we fell short in this instance. Your valuable feedback has been forwarded to the relevant departments, and we will take action to address the issues. We genuinely hope to have the chance to welcome you back to the hotel in the future. Best regards, Nader Neishabouri General Manager
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Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Jan 19, 2025
This hotel is amazing . Great pools, amenities first time in this hotel and having a great experience in this hotel it is very close to airport i am very happy with housekeeping team i want say special thanks to Rahul mishra and karish both are doing amazing job thanks Rahul and karish
Mona E
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 18, 2024
I would like to express my sincere gratitude and appreciation to the team at Jumeirah Kuwait Hotel for my amazing and unique experience during my stay. The service was excellent, and the place was quiet and beautiful, making my stay very comfortable and enjoyable. I look forward to returning in the future and highly recommend the hotel. Thank you for everything.
Response from Property: Dear Mona, We were truly grateful for the effort you put into reviewing us on Tripadvisor. It is rewarding to hear that the vibrant atmosphere, along with exceptional service, has made your experiences truly remarkable. We were grateful for the high rating and strong recommendation from you. Once again, we thank you for your wonderful feedback and for choosing to stay with us. We remain committed to surpassing your expectations during your next visit. Best regards, Nader Neishabouri General Manager
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Guest User
Stayed in Jan 2025
Business travelers
5.0/5
Outstanding
Posted on Jan 14, 2025
Great experience with Rahul Mishra were fantastic and very welcoming. They were always available to assist me with anything we needed for our room and hotel experience we really appreciate their hospitality thank you very for your assistance Rahul
Guest User
Stayed in Jan 2025
Other
1.0/5
Posted on Jan 6, 2025
Booked a suite for 4 but I got a room with 2 beds only. It took me 2 hours to keep calling different staff members to convince them to bring extra beds for my kids. It was bad experience especially in front of my kids. It 5 stars hotel and I was expecting to arrive and the room ready.
Hayooon N
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 25, 2024
I visited the Jumeirah Hotel to celebrate my son's birthday, and I was amazed by the reception and hospitality, starting with the lovely receptionist Katrina, who sent a beautiful cake and a bouquet of flowers to our room to celebrate the birthday. Additionally, the housekeeping staff, Asghar and Bosco, were extremely kind and did their job perfectly.
6/9
Response from Property: Dear Hayoon, Thank you for the excellent reviews on Tripadvisor following your recent stay with us. It is always gratifying to know that we provided exceptional guest services. Additionally, we have conveyed your compliments to our colleagues. We look forward to seeing you again soon and hope you have another memorable stay. Best regards, Nader Neishabouri General Manager
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Muneera A
Stayed in Dec 2024
Family
2.0/5
Posted on Dec 7, 2024
My family and I spent this weekend at the resort on the occasion of our son's wedding in Al-Masila Hall. We stayed in eight suites and apartments. Unfortunately, our experience at the resort was not satisfactory, and the main reason was the way most of the resort's employees treated us, starting with the rude receptionist (I have his name and the names of the employees who were with him), to the waiters at the breakfast restaurant, to the manager of the outdoor seating department, who spoke to us in a very provocative manner that we do not accept. The goal of spending the time after the wedding at the resort was to relax and rest, but unfortunately the provocative treatment of the resort's employees ruined our vacation, and we vowed to ourselves that we would not stay at the hotel again.
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Response from Property: Dear Muneera, We appreciate you sharing your experience regarding your family's recent stay at Jumeirah Messilah Beach for your son's wedding in the Messilah ballroom. We are truly sorry to learn that your visit did not meet your expectations, particularly due to the service you received from our colleagues. Your feedback about the attitude of our team members is concerning. We will address these issues with our department heads to ensure that all guests receive the respect and professionalism they deserve. We understand that your time at our hotel was intended for relaxation and enjoyment, and it is unfortunate that negative interactions overshadowed your experience. Thank you for bringing this to our attention; it is vital for us to improve our services. We hope you might reconsider staying with us in the future so we can provide you with the exceptional experience we aim to deliver. Best regards, Nader Neishabouri General Manager
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Iltaf K
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Nov 7, 2024
We arrived early at the hotel at 8.45am and were allowed an early check in free of charge which we really appreciated after an overnight flight from the UK. Thanks to Krystina from the Reception desk who was very helpful. We were given a room with a sea view and the room had all the facilities you find in all good 5 star hotels. The gym is open from 6.00am and has everything you find in a 5 star gym. I like an early work out before Breakfast. The Breakfast offered in the Garden Cafe is out of this world and we found all the staff in the cafe/hotel very hospitable and friendly. What really made our stay in the hotel was the SPA which was available from 10.00am until 10.00pm every day. There are separate SPA facilities for men and women. The hydro pool (heated mini swimming pool with various Jacuzzi points around the pool to massage all areas of your body), steam room, sauna, frozen room and relaxation areas are all free of charge. If you want a massage you have to pay for it. Trust me, you won't need a massage after the hydro pool. The hotel also has 2 outdoor heated swimming pools, one which is an infinity pool and is child friendly, it's own secluded beach area, a tennis court etc. The hotel is only situated 10-15 mins from the airport and 15-20 mins from Kuwait city. We stayed for 4 days and 4 nights and would like to thank Soumya who cleaned our room on a daily basis for doing such a good job. Thanks also to all the staff in the hotel who made our stay memorable. We will definitely be back next year.
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Response from Property: Dear Iltaf, Thank you so much for taking the time to share such a detailed and thoughtful review. We are delighted to hear that your early check-in was a smooth and appreciated start to your stay, especially after a long flight. We are also glad our colleague at Reception was able to assist you, she will be thrilled to know you were satisfied with her help. It is fantastic to know that you enjoyed your sea view room and the wide range of facilities available, from the gym to the amazing breakfast at the Garden Cafe. We are especially pleased you had the chance to relax and unwind at the spa, which is certainly a highlight for many of our guests. The hydropool and other spa amenities seem to have been the perfect way to rejuvenate after your long journey. Thank you for mentioning the outdoor pools, beach area, and the tennis court and all part of what makes the hotel a great place to unwind and enjoy your time in Kuwait. We are also glad you found the location convenient for both the airport and the city. A special thanks for recognizing our team member for her daily housekeeping service, and all the other colleagues who contributed to making your stay memorable. Your feedback means a lot to us, and we cannot wait to welcome you back next year at Jumeirah Messilah Beach. Best regards, Nader Neishabouri General Manager
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wasen a
Stayed in Nov 2024
Travel with friends
5.0/5
Outstanding
Posted on Nov 6, 2024
the room very clean it was nice and comfortable bed with a nice view in the room the room has a near elavator direct to the sea side the team member make my birthday best birthday ever such a kind team the team very friendly
Response from Property: Dear Wasem, Thank you for sharing such a lovely review on Tripadvisor. We are delighted to hear that you found your room clean, comfortable, and with a beautiful view. It is also great to know that the convenient access to the seaside added to your experience. We are especially pleased that our team members could make your birthday celebration memorable. We truly appreciate your kind words about our colleagues' hospitality. We look forward to welcoming you back for many more wonderful stays at Jumeirah Messilah Beach. Best regards, Nader Neishabouri General Manager