Hotel San Carlo

We stayed there for 2 nights. I like the fact that the location is very close to T1 tram stop that takes you to Venice. The room are small and the shower is tiny. The air conditioning doesn’t work at all. It was Wednesday around 10pm when I went down to the reception and told the staff about the air conditioning not working. He was so rude and said to me that "whichever country I came from, but in Italy no one use air-conditioning in April". He told me to open the window because that's what Italian do. I said to him that If I open the windows, I can hear the noises outside and I can't sleep properly. Then he said that the air-conditioning is not healthy and doesn't give fresh air. I asked him if he can check the air conditioning for me, so he came up with me to my room. As we walked up the stairs, he opened one of the window by the stairwell and pull my arms to the opened window and told me that "Feel the cool air from outside and you should open your windows". In Canada, pulling and grabbing someone arms can be considered as assault. I could have sued him for that. This staff is so rude. I was surprised the way he acted. I was just telling him that our air conditioning in the room was not working and he raised his voice and keep saying "Mama Mia". No customer service at all, rude and mean. I will definitely not recommend this hotel. If only I can give 0 star.

Very clean & comfortable room with housekeeping doing excellent work daily. The front desk staff was extremely kind & helpful, specifically Alessandro who truly went out of his way to share recommendations. He helped us with meal, local travel & sites to visits along with a daily “Italian word of the day” to help us in our adventures. He truly offered excellent customer service & was a true asset to the hotel stay. THANK YOU SO MUCH ALESSANDRO & rest of San Carlo staff for a wonderful week. We can’t wait to return.

convenient and affordable helpful staff

You can hear clearly everything from next door or upstairs

Decent hotel. Quiet. A/C works great. Water preassure is strong. Only shampoo and liquid soap are available. Wish the rooms have tea maker. The breakfast mostly consist of pastures, which are fresh and delicious. Eggs, salami, cheese, butter, yogurt, hot tea and coffee are also served. Staff very friendly and helpful. Trolley and bus tickets are available to purchase at check-in counter.