🚫 ABSOLUTELY AVOID 🚫 My experience with Elite Hotel was an absolute nightmare! I had booked a stay that had to be cancelled due to the death of my grandmother, but this heartless hotel refused to show the slightest compassion. I didn't even ask for a refund, I asked for a credit note for next time. Marco, one of their agents, was extremely rude and disrespectful. After trying to explain my predicament, he simply hung up on me! This is simply unacceptable. Their insensitive behavior and total lack of empathy is shocking. This establishment deserves no consideration and not a penny of your money. They only care about their profits, even at the expense of the most basic respect. I urge you to avoid this hotel at all costs, unless you're looking for an experience of insult and contempt.