Residence Inn New Orleans Metairie

After a disappointing check in at other accommodations, we found the Residence Inn on a whim and were not disappointed. The 2 bedroom suite was large and spacious, beds were very comfortable. The couch could use an update, but the hotel has a great courtyard with chairs, a basketball court and small pool. Right off the freeway so the location is excellent. The hotel overall is in good shape and clean. Plenty of parking which is free. The hotel staff was very friendly and I would come back again.

The hotel has a great courtyard with chairs, a basketball court and small pool. This is conveniently located along side the freeway so the location is excellent. The hotel is in good shape and clean. I liked the security features on each building with a room key required to open all doors to enter into the building. There is plenty of parking which is free. The hotel staff was very friendly and I would come back again.

I can't begin to rave enough about our experience this past week. The check in/check-out process, the food, the housekeeping, the amenities, the room cleanliness and the responsiveness and friendliness of the staff were all amazing! The location was very convenient to shopping as well as there are several restaurant options nearby. A couple of times we walked to Ron's Gumbo Shop nearby and highly recommend them as well.

Fantastic place to stay with your family when visiting New Orleans and don’t want to stay downtown. It’s around 15 minutes drive from all the key landmarks. Great rooms and they nice breakfast spread that had eggs, oa**eal, grits, sausages, yogurt, fresh fruits, bagels, muffins and bread. Staff is excellent and very friendly.

Always love staying at Residence Inn. This facility was far below standard compared to other residence inn I have visited in the past. Old broken furnitures, old smelly carpets, and couch lopsided stained. Definitely need renovations. Breakfast was very good, great location and several parkkng spaces for guests.

The Marriott website did not allow me to select a wheelchair-accessible room. I added the type of room I needed to the notes, and it said "not guaranteed." This is ridiculous! I called the front desk twice to make sure that I would be able to get a wheelchair-accessible room with a bathtub, and they said I would. When I arrived, they said they didn't have a wheelchair-accessible room with a bathtub available. (This sh*t honestly makes me want to only stay at hotels that give the option on their websites of reserving the kind of room you need, like Hilton. Accessibility is not an "amenity"!) I ended up staying in a non-accessible room with a bathtub, which mostly was okay. I did get my wheelchair wedged between the toilet and the wall for a scary few minutes. Ugh. Other than the accessibility issue, this hotel seems to have gone downhill a bit since I stayed there. There were so many gross mystery stains. Thankfully, I brought Clorox wipes to clean the bathroom! I don't think I should have to clean the room when I arrive when they charge as much as they do. Gross black chunks came out of the faucet in the bathtub. Thankfully, this only happened the first time I ran water. I like the kitchenette aspect of the suites and the fact that there wasn't a room above me a lot. It's a quiet area. This hotel is close to many restaurants and grocery stores, which is very convenient if you have a rental car. It's about a 15 minute drive to the French Quarter without traffic. The front desk staff was very friendly.

Quiet and safe. A good place to stay. Staff ok. Too few breakfast staff. WE pay a premium rate to stay over Thanksgiving weekend, and there's no staff. Go figure. Breakfast adequate. Not very friendly or informative about area.

Very helpful staff. Great breakfast.

good