Best Hotels near Providore, Metricup

After we made the booking at eight willows iconic room no 2, we managed to get an extention till 11am check out via email. On our arrival, staff verbally confirmed 1 hour extension till 12 noon checkout on condition after calling and confirming 2 hours prior of checkout. On the day of check out we called up the reception at 10am which was addressed by the accomadation manager who refused to give a late checkout and asked us to leave by 10am. I made her clear the email confirmation for 11 am checkout and later a verbal confirmation for 12 noon checkout, which she refused to grant and insited to leave at 10.15am. A family of 2 adult 2 kids cannot make up a checkout within that 15 minutes which I insisted, as a result she granted another 15 minutes. She was very rude from the initial conversation itself and kept insisting what she said earlier. We were really impressed with the resort, rooms, location and 1st day of service from the reception. Our experience was ruined just b'coz of the accomadation manager' s unacceptabl conversation.

My friends and I rented all 8 apartments for a week for my low key birthday celebrations with our children earlier this month. Kids ages ranged from 8months to 14years old. Premalaya exceeded our expectations and we will definitely be returning soon. The communal area was so homely and perfect to gather around the 2 fireplaces for meals. The noise could not be heard in the apartments from the communal area which was perfect for our sleeping babies. The reception for our baby monitors was hit and miss in the communal area so we put the volume up high and placed the monitors as close to the communal area as we could - it worked well in the end and I was confident our bubs were safe and sleeping soundly. It had a farmstay feel with horses and sheep freely roaming. There’s a dam on the property which I was concerned about prior to my visit but we had no issues as our kids gravitated to playing on the other side of the building where the basket ball hoop is. Plus the dam is easily seen from the communal area so it made it very easy to keep an eye on things. Iona and Hayley promptly and professionally dealt with all my groups admin concerns prior to check in which made our entire experience smooth and simple. Hayley and her family are so welcoming and just lovely people in general. Their kids made our kids feel at home straight away and they were all playing on their trampoline within a minutes of check in. I would love to come back to experience the other side of Premalaya, being a health & wellness retreat. It definitely had a calming effect on everyone despite our groups purpose being more of a large catch up rather than a peaceful escape! Well done Hayley and team on creating a venue filled with such love and care. Your attention to detail was much appreciated.

1. Check-in was very fast, it only took 15 minutes to find the check-in front desk. If you are staying at this hotel, drive outside and only see the entrance of the restaurant when you come in. Go in from the restaurant and ask the waiter and they will direct you to the front desk! 2. The facilities are not the latest but they are very stylish. The corridor before entering the room is beautifully decorated, and the room is also very unique and clean. The restaurant downstairs does not disturb the accommodation area at all. The hot water is great. There is a heater. 3. Breakfast is provided, you must eat it, it is very delicious! It can be eaten for lunch, it tastes better than many outside restaurants🥹🥹 4. The environment is great, and you can ask the store in advance when there will be activities. We only passed by for one night, and when we left, we found out that there was a music festival the night before🥹🥹 It is a store that includes food, accommodation and entertainment. I will definitely do it next time I have the opportunity. Would go again!