We reserved a room for the weekend for 3 people. When we got there, the parking lot had 5 cars in it. The woman at the front desk gave us our room key and we went to the room. The room key would not open the door, so we went back to the front desk to get it fixed. After 20 minutes of trying, the woman from the front desk couldn't get the key to work and her only option was refunding our money as she wouldn't get us another room. ALL rooms within an hour of this location were sold out so we were forced to drive 4 hours round trip each day to attend the events we had scheduled the hotel for. I also have not seen a refund to my account from this "stay" and have actually had additional charges posted as pending. Very disappointed and will never go to this area again.