Senia Reforma

AC was not working, the Safety locker went into an error on the last day. The front desk folks were helpful, but need some work in the room

Well, there were large slabs of drywall in the front hallway the entire time we were there, and we only saw handymen a couple of times. The room itself was clean, and the bed was comfortable. The employees spoke bad, inconsistent English. Despite there being an English menu, the room service staff said they spoke no English at all over the phone. The food from room service was terrible. They managed to ruin french fries. We were told there would be an hour and a half wait for food. Then when it arrived, not only were the fries cold, but brittle and stale, as if they were days old. There was an inexplicable step to the bedroom. So, when I carried the tray of food into the bedroom, I tripped and spilled it all over the floor. That lone, weird step is something I tripped over twice, and it made the room handicap inaccessible. There was ONLY outdoor seating available for the complementary morning breakfast. Which, in nice weather, might have felt pleasant. But it rained every day of our stay in Mexico, so I was shivering on this fourth floor outdoor porch while rain petered on the awning overhead. This whole stay started with me going to the Wyndham Garden Polanco, where I had INTENDED to stay. I was told by that employee that, no, I was actually at the Reforma location. (The website screwed me over, because I had specifically sought out a room at the Polanco location.) That employee gave me bad, misleading information, saying a 30 minute walk was only 12.

Do not book this property it is a scam, note that this property does not appear on Wyndham website necessitating you having to book through a third party (in my case, *******). The night before I was arriving they messaged me and relocated me involuntarily to Wyndam Polanco which is in a noisy neighborhood with constant traffic noise making it impossible to sleep. They also charged me the entire stay when I got there instead of at the end of the trip and via ******* like they were supposed to do. The reason for the relocation was the Reforma proprty was "under maintenance". Do not trust Wyndham btw when you call and try to complain you will be rudely told that "Wyndham doesn't own the property you are on your own"

The hosts were incredibly honest and welcoming by sharing their favorite food spots in the area. The water was always hot, and the towels were fresh and clean. The included breakfast was a nice way to start the day. It’s extremely walkable from this point into the rest of the centro for sightseeing or to grab a bite.

Great location! Rooms were comfortable and clean. Breakfast on the rooftop was simple, but delicious.

It was really nice to stay. Especially, breakfast was awsome. The only thing that not good thing is that there is no parking space in the building, have to use public parking lot.

Everything Is good about this place.

Best mini vacation We were welcomed and treated so nice. We want to go back soon! Best part was the small hotel ambience, we enjoyed no waiting on breakfast or the elevators. Wish all your hotels were this cozy it felt like we were home. Thank you for the experience..