Shelley Hotel

Great location, great service

Excellent customer service and atmosphere.

We booked through last minute. com. Never had a problem using their site or any other for that matter. Get to the hotel- it’s an extra $150 resort charge for 5 days. When I ask what this is about- they say cleaning etc and to take it up with the website. Not the best start. They then want me to sign a contract- with a list of T&Cs. Yeah no problem (more charges on this sheet in the event of anything going on). We walk in, the carpets are stained, the decor is dated, the room is tiny. We are told they have housekeeping daily (I should hope so at an additional $30 a day). The plug socket in our room is wonky and badly fitting, another is slightly pushed in, our room has the view of a peeling outside wall. Then the bathroom- it reminds me of a 1 star in the Canneries in the late 90s. Old, stained tiles everywhere. But at least there are loads of soaps and shampoos, However I get a moment of panic. I’m sure somewhere in that contract there’s a $27 charge if you use too much? I can’t be sure- after 12 hours travelling to be faced with the T&Cs right out of the gate- I’m not sure I digested it properly… oh and then the ‘cable’ … there are about three working channels. Definitely not as advertised- am not sure what we will be watching on that. Honestly I can urge all travellers to give the place a wide berth. Over priced, dated and a hundred percent somewhere you don’t want to spend any vacation time. Just a heads up- this hotel also blames all websites for their miss charging with a big list of ‘unsanctioned’ websites on their own page. This is a first for me… hopefully a last… a resounding no!!!

Valentina checked us in and she’s absolutely personable and a delight! Very accommodating! We enjoyed the four tequila shots for $20 at the bar that evening. Bartender Cory is awesome! Very attentive…our room was a queen size bed, ice cold A/C! One block walk to the beach! The only thing I’d suggest is either laundering the curtains in the room or replacing. They were stained in a couple areas at the bottom.

CONS: Add $35+ per night resort fee (they don’t tell you till you check in then it’s too late. For what? I don’t know they don’t have a pool or anything- they say for wifi (lol) everyone has wifi and for towels … it’s just wrong. They say they have a sister hotel pool but it’s like super far away need to take uber to get there didn’t go better to just walk to beach. The carpet in stairs in old and dirty and no elevator so you will need to haul your luggage up 3 + flights of stairs , got a double bed room the mattress are sinking on each side on both mattress I don’t even want to see what they look like and how much DNA is prob soaked up in them .. I got bit by little bugs not sure what they are but even though I’ll mention some pros I won’t stay here again it’s just not worth it spend a tiny bit more and get a better hotel. PROs : Location is nice , near Beach and 7-11 and the cleaning ladies are nice : front staff are ok . That’s about it . They will write a response to this as we are sad or we are sorry it’s bull s()it they aren’t sorry they cut and paste it they aren’t going to fix anything t GET RID of the Resort FEE if you are sorry or sad about my comment . Your Hotel is no resort has nothing with the $35+ per night you are just robbing people greed will be your downfall . PASS on this HOTEL

Rooms very outdated and small not worth the money I spent to stay there. Would recommend anyone staying there.