Hilton Vacation Club Crescent on South Beach Miami

As a longtime Hilton Gold Member, when I entered the room I was surprised at how cheap it looked. I have stayed in much nicer rooms in Hampton Inns and for a lot less money. The furniture was dowdy, the view was the windows of another hotel so the shades had to be drawn the whole time and there were cracks in the glass of the picture above the bed. I immediately took a photo, but more on that later. As it was chillier in Miami Beach than I expected i was happy to see they had a rooftop jacuzzi. But, when I got to the roof it was closed for renovations. It would have been great to have been given that information at check-in. I then read that there was jacuzzi in one of the other buildings. Boy was that rough looking. There were a few lounge chairs that had rips and tears revealing the dirty foam underneath. I decided to brave a sit down only to find that water would deep out of the tears which soaked my pants. The jacuzzi was extremely average. Small, lukewarm and no way to turn on water jets. When I finally layer down to sleep I looked forward to a relaxing enjoyable sleep only to discover there was yappy little dog in the connecting room that woke me up numerous times throughout the evening. Unfortunately my sleep was the opposite of relaxing. Finally in the early morning I had enough and called the front desk to complain. The woman I spoke to seemed so nonplussed about the situation. Had she gotten other complaints about the same dog? Is this a common occurrence at this hotel? Or possibly she just didn’t care. No one ever contacted me to apologize or see how I was afterwards. Then later on I began to notice the smell of pet urine. So apparently this dog was also peeing in the room. When I returned from a walk in the beach I noticed that the door to the dog room was open and there was some sort of dehumidifier there. My suspicions were validated. Again, no one checked in with me. And let me say again, I am a Hilton honors Gold member. So much for loyalty. When I returned home from my disappointing stay I received a receipt that revealed I had been charged $25 for a broken picture frame. After a frustrating call with Hilton customer service I was told it would be all taken care of and that someone higher up would contact me. A couple days later they did only to tell me they were still charging me for the broken glass. Customer service has declined at Hilton quite a bit over the past few years but this was a new low. I guess it’s time to move to another brand. I hear the Marriot loyalty program is quite good. I guess I’ll try that. And I’ll never stay at this dingy property again.

Property was not clean. Water dispenser in lobby was broken. It was not convenient that reception/ check in was 2 doors down and no one was available for discussion at our location

Perfect location for exploring Miami. The hotel room was well equipped with kitchenette and fridge. would definitely stay here again.

The room could have been cleaner and I had little ant like bugs by kitchen sink/stove area every am. Staff was friendly when I had to communicate with them, but they were two doors down in connected property.

Room was clean and ac work great, only issue was the fan didn't work

Partial ocean view was beautiful when standing. Kitchen utensils minimal. Sleep sofa poor condition. Roof top deck not useable. Say they are renovating 2026. Unit and building was very clean and staff very nice

Great experience! From the staff to the accommodations everything was wonderful. Very clean with great amenities

This was much more than just a hotel room - we stayed in a suite that included a fully equipped small kitchen and a living room area with a gorgeous view of the beach. Having the kitchen was incredibly convenient and made our stay feel more like home. While some of the interior showed a bit of wear, everything was clean and well-maintained. Most importantly, the bed was comfortable, which made for great nights of sleep after long beach days. The space and amenities more than made up for any minor cosmetic issues. We would definitely stay here again!