Kaskades Hotel South Beach

Room Features: Rooms are spacious and comfortable, with some equipped with luxurious features like balconies and saunas in showers. They provide essential amenities like hairdryers, irons, and air conditioning, and are generally clean.

AVOID THIS PLACE! I stayed at this hotel from October 19th to October 25th, for the 5 day Latin Billboards event that took place at Filmore venue across the street. Sure it has nice rooms with in shower sauna y bathtub, automated toilet seat with wash and warmer, and the take away is you have to cross the street to get some ice to another property owned by these same people, but the way these people conduct business is shady: false advertisement of total costs, lack of awareness of reservation, and zero communication. I had trouble getting to the hotel on time, because of delayed flight connections, so I called from an airport to give notice that I was late but would be checking in that same night, if not I would not have heard from them until arriving, when I learned that according to this hotel my reservation was canceled. If it wasn't for my push, they would have not looked into it, to find out it was actually active on another reservation. Once I was finally able to arrive at the hotel, I was ready to pay the 300 dollar deposit, after a prior full payment online of 787 dollars for the reservation, only to find out I had to pay an additional 239 dollar fee, 39.90 per night, which was not stipulated anywhere on the reservation. So I called the site through which I made the reservation, and was refunded after making that payment, which they said I didn'thave to pay. They have creative fees that make no sense. Finally, as I was checking out today, they don't give receipt or confirmation of the 300 dollar deposit refund... So I guess I'll just have to wait and see if I'll get my money back next week... It's a shame, because it is a nice hotel in a nice area. But horrible business practices.

High tech bath with some troubles The location and layout are great restaurants and the convention center. The pool and sundeck are nice(they’re across the street at the sister hotel. The rooms have a nice kitchenette area with fridge micro, sink and coffee. The shower and toilet are high tech. The locks are strange and some things need repair, but the helpfulness of staff makes up for shortcomings.