Hotel Beaux Arts, Autograph Collection

Check-in Efficiency: Check-in processes are often praised for being smooth and efficient. The private check-in area on the 39th floor gives guests an exclusive experience, and the staff is generally attentive, ensuring all guest requirements are met promptly.(based on 1 review)

The hotel occupies three floors above the JW Marriott, with most amenities located within the JW itself. Check-in and arrival were smooth and efficient. The room featured a lot of chrome, lacquer, and leather finishes. It was spacious but felt a bit outdated. Power outlets were limited. The bed was comfortable, but the sheets and towels were sub par. Only one caffeinated coffee pod was provided! The so-called “enhanced” internet service was slow. The video camera on door does not work. The tablet's firmware needs to be updated and had old info on it. On the plus side, there was ample storage space. The bathroom was very large. On arriving, the bathroom TV was on and couldn’t be turned off—we had to call maintenance to replace the remote battery. The shower had issues - the handheld option didn’t work at all. I didn’t try the jacuzzi tub. There was no accessible outlet for a hair dryer in the bathroom, and the only light switch was located just outside the door. The pool area was overcrowded in afternoon. Went in AM and there is availability. Lounge chairs are stained and there was a shortage of towels in late AM. As Bonvoy Elite members, we received a late checkout, two complimentary coffees, and 30 minutes of activity center access. The concierge lounge breakfast was adequate with excellent coffee. The room offered beautiful views. For a 1-2 night business trip, this hotel would be sufficient. The happy hour at restaurant near lobby is really good!

The AC is VERY loud. They charge WiFi. There was hair in my bathtub. The customer service was great.