DoubleTree by Hilton Hotel Miami Airport & Convention Center

The only advantage of the hotel is its close to the airport, everything else is comparable to a one star hotel. It’s hit or miss type of experience with the staff. I found most ladies staff very rude and not supportive while men staff were polite and helpful. Hotel itself is good but good luck dealing with frontline staff. The worst part of my stay is getting hold of someone to enquire about airport shuttle, I counted and can tell they did not pick my call after calling about 25 times, my wife called the same number and they picked once(a lady), when she tried again(about 10 times), no one answered. We kept our expectations very low and the same lady welcomed us with a fake smile at the reception during checkin.

We were happy to have booked this hotel. Upon arriving at Miami International Airport, we went quickly to Door 5 on level 2 to catch the hotel shuttle bus. The wait was not long. Everything was smooth. We observed that the driver drove slowly passing every door and looked out if there were people waving to him. Such a great service. The location of the hotel is good that we could travel by bus 7 to downtown Miami and went opposite direction to Dophin Mall.

When I was going to buy a soda from the vending machine and changed my mind not to, the vending machine had already taken 2 of a dollar bills. I pushed the refund button but nothing happened and the machine kept the bills I went to the reception to report the case. The man at the reception said there is nothing he could do and will hand it over to the next shift. The next day, I went back to the reception only to find no actions were taken. The following day, I went back to the reception again, and again, nothing had happened. This point, I gave up. I know that the amount I had to give up was not a lot, but what upset me is that nobody from the hotel took actions even I asked the same thing 3 times. Hence, bad service.

The worst stay we have had in the USA on this trip. We didn't expect much to begin with given that it was so close to the airport. It all started when checking-in. They couldn't find our booking, which obviously is something that occasionally happens. We had everything already: booking number, booking confirmation, confirmation of payment. Unfortunately, the entire check-in took over an hour and we were left waiting without much of an apology. Parking is 10USD a night When we finally got to our room, the cleanliness of it was terrible. Dark hair everywhere, stains on the sofa and carpet etc. We were offered a new room but, unfortunately, the new room turned out to have a running faucet as well as the same problems as the previous room. We stayed two nights and while they did come in to clean our room, the hair was still there. On top of that, the rooms were cold without an option to turn on a heating system. While we were waiting at the reception other guests called about that issue and apparently it is impossible to heat one room without heating up every single room of the hotel. It was one of the coldest weeks in Florida with temperatures as low as 3°C (37 F). The entire place was incredibly noisy and because it is an airport hotel people come and go at every hour of the day, which you can hear clearly. We had purchased some gifts for friends and after we returned back to the hotel for our second night one of the packages had been opened and someone had eaten some of the articles. It definitely wasn't us as all of us are allergic to some of the ingredients in said products. Definitely a weird feeling to know that someone has gone through your stuff. To sum up our stay, we definitely won't be back here anytime soon but it is probably fine if you are looking for a stay close to the airport and are catching an early flight.

This hotel is piece of craps , completely worthless Room ac is crap , everything inside hotel seems they bought from fourth hand market . I rate zero to this hotel 😠😠

Room is nice and big, lobby has a shop and bar and restaurant for late dinner. Room has no fridge or microwave, has a coffee maker. Tv is nice.