Fernando Benvenuto
August 16, 2023
I want to tell you about the experience in this hotel, the hotel itself is very close to the airport and it was fine to spend one night, but then the problems came, since I have contacted the trio to notify them that I had an accident and could not walk, so At the hotel they gave me a room on the lower level but when I wanted to bathe I realized that the shower had a step of 20 centimeters, I asked to speak with the person in charge named Maggie Guerra and she told us that if they had notified her From a trip, she would have told him that the hotel does not have rooms for the disabled (how can this happen in these times?), the other problem is when breakfast arrives and they tell us from the hotel that since they changed the rules breakfast was not included and that we had to pay 12 dollars per person if we wanted it, even though the voucher said that it was included and to finish we asked him for the claim form and he gave me a blank piece of paper so that I could write, arguing that he had nothing else, in total We have wasted almost two hours arguing making us wait for the manager and we never had a solution to anything. Therefore our assessment of attention is terrible.
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