Madison Marriott West

We were very impressed by the quality of the service, the accommodations, and the entire overall experience. The front desk staff, in particular Daphne and Cassie, patiently went above and beyond to resolve some very complicated 3rd-party booking confusion on a holiday weekend!

Clean and comfortable. Marriott standard beds which I love. Nice bar with food. Everyone was friendly. Blackout drapes. Comfortable. I did not experience the noise pollution others complained of. And, I was on 2nd floor. Every thing was quiet.

Rooms were remodeled but my toilet paper holder was broken and shelf in shower for my shampoo/body wash was falling apart.

I just stayed here for a conference. It has a lovely atrium and I appreciated the staff. The hotel is way on the west side, in an office park. It is surrounded by nothing but parking lots. A sea of parking lots. And they charge $10/night to park a car. I get paying for parking in the city and where parking is limited but it is literally nothing but parking lot! This is a money grab by them and I am not thrilled. They upgraded me to a junior suite and it was typical, with a little more room, but the HVAC was so noisy that it kept waking me up and the room was right next to the freeway---like, almost on top of it. Unlike most Marriotts, the bed was not comfortable. I was pretty surprised. This is the least pleasant experience I have had at a Marriott in a long time. Not tempted to return.

First of all when we get there a check in they gave us keys and they didn’t work. So I when down back to front desk to let them know that the keys didn’t work so gave me another set when back up a the keys still didn’t work. While I had my wife my two daughters an my 12 month son waiting whole time in hallway. Besides the fact that we was there for a work event there at the Marriot that started at 4:00pm. And anyway they said they will send up maintenance in a few minutes that took like ten minutes waiting. So than he arrived a try to open door with master key but still door didn’t open. He tell us he had remove battery a put a new one in an he would be back to get tools. Came back in about 5-7 minutes to take whole door apart an put new battery in so finally to finished took around 10-15 minutes. So we was waiting for about 40 minutes. So finally me an my wife get dress to go to our work event. So we are there an my daughters call a said they pulled out the couch bed an it was dirty a full of crumbs everywhere. The was decussed an didn’t want to be there. So I called down to front desk an let them know what happen so said we can either call house cleaning or change rooms. So my daughters decided they wanted to change room. So at about 9pm we had to pack our things up an take to another room. So it was the same kind of room but seemed smaller. The new room didn’t have no sheets an blanket for couch bed so they finally brought them up. This is all with a 12 month old child.

Staff was friendly and helpful.

Spacious

all around great hotel