Hilton Garden Inn Madison West/Middleton

I was quite pleased with the service, amenities and location ; and easy access to scanning information about hotel services

Great hotel but no breakfast. We had to purchase our own.

good!

Stayed at this place for one night. The hotel is very clean and they use Crabtree and Evelyn toiletries. Did not have a pleasant check in or check out experience with Michael. I believes he needs hospitality retraining. His demeanor comes across condescending and snippy. Will not be returning to this particular hotel again. Especially there are plenty surrounding options.

April 2025 Stay. On the verge of becoming dated but still nice. Would recommend and would stay here again. Staff was nice and rooms were clean. Liked the location.

Newer furnishings- did not get breakfast as it was $16 extra. Bed a bit too soft for husband- I didn’t mind. Would stay again.

I did not have the breakfast since it was not free, so I cannot comment on the quality. Staff was nice. There was a loud ticking in the ac unit in my room that kept me up.

Extremely Disappointing Stay – Worst Attitude We’ve Experienced We stayed at this hotel for a tournament and had a very disappointing experience. We drive and stay in different hotels every month, and this was by far the worst attitude and service we have ever encountered. When we arrived, I politely requested a quiet room, but was told there was no guarantee because the hotel was sold out, which I could understand. Later that night, the room was too cold to sleep, so I asked for an extra blanket and was told there were none available. Because the tournament’s final round didn’t start until 3 p.m. on Sunday, I asked for a late checkout—even offering to pay extra. The front desk lady told me it might be possible until 1 p.m., but asked me to come back the next morning to confirm. However, the next morning the man at the desk refused immediately, saying 18 people had already requested late checkout, and he didn’t consider my offer to pay by the hour. What made everything worse was the rude and dismissive attitude at every step. On a snow day, when we had a 3-hour drive home, I simply wanted enough time to prepare safely, yet the staff made the situation unnecessarily stressful. For the price we paid and the circumstances we faced, the lack of basic hospitality was unacceptable, not professional for such a big Hilton brand. We travel frequently and have stayed in many hotels, but this was truly the most disappointing experience. I will not be returning. Update: We were here for the tournament when my daughter suddenly experienced significant bleeding from a pyogenic granuloma on her face, requiring immediate emergency care. I had already packed up and was preparing to leave the hotel, but when she came to me bleeding from the tournament floor, we returned to the room briefly to wash her face and apply a bandage. A cleaning staff member saw us and understood it was an emergency. However, the front desk, upon hearing that we had briefly re-entered the room, charged us a full additional night without notifying me. When I tried to explain that this was an emergency situation, the front desk staff refused to listen, acted extremely cold toward me, and simply told me to call the manager the next day. There was absolutely no compassion, no attempt to understand, and no flexibility—even though we stayed only a very short time due to a medical emergency. Charging a full extra night under these circumstances, combined with the dismissive attitude, shows a complete lack of professionalism or basic hospitality. This final incident confirmed how poorly this hotel treats its guests, even in urgent situations.