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Staybridge Suites Louisville-East

Staybridge Suites Louisville-East

4/5101 Reviews
We were a group of 4 in town for a conference. While at breakfast we realized we did not have a black table cloth for our table at the conference so we just asked one of the staff if she thought they had one we could use.- the conference was right next door to hotel. She said she would check with manager. A few moments later, Melody, head of sales, insisted she go and find us one. While we assured her that was not necessary and we would take care of she would not have it. It was like her mission to get this for us. I think she went to 2 stores and then called a friend that had one we could use. She immediately came back to hotel to deliver it to us as we were walking out the door. We were blown away- her response was “we are family here and that’s what we do”. She saw a need and filled it, going well above and beyond her duties. All of the staff are like this. So gracious and kind at all times! I would highly Recommend and will be staying here every year for the conference.

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