Home2 Suites by Hilton Midland

Front desk lady could have been a little nicer. If i have to ask questions, means you need to be more interactive

Room was average. The microwave did not work. Had to move rooms. Customer service was awful! No apologies for inconvenience. Desk person acted as if it were an inconvenience to her to have to solve the problem. Breakfast was very limited and pre packaged.

Wi-Fi not working, no hot water at 6:30 am and no breakfast available. Would not recommend this hotel

The microwave do not work, AT ALL. The tv had 5 annoying spots on it the whole time we tried to watch it. Rather large. We could hear people talking and walking all night and early in the morning. No fruit at breakfast…nothing healthy! Unacceptable!

Staff was very friendly, breakfast was great. The couch bed was dirty, beside that it was good!

The shade in my room would not shut all the way and my room was lit up all night long.

The property is very nice and was really clean. We were impressed with the clean elevator and hallways. The building just smelled clean, which isn’t always expected. Our room was spotless and super comfortable. The carpet was clean. The pillows and bed were soft. Everything in the room worked. We had everything we needed to feel at home, even if we had a short stay. The bathroom was also clean and had plenty of toiletries. Breakfast was free and had enough options to choose from. The staff we encountered were friendly and helpful. I’m glad we chose this place for our stay. We will definitely stay here again in the future.

The front desk wasn't very friendly or forthcoming with information when we checked in. Our bathtub was so clogged that you had water up to your ankles by the time you were done. For the beds in the room, the hotel is reusing old bed skirts as the blanket. The cleaning staff doesn't clean very well because we found sunglasses under the nightstand that wasn't hard to see. The dishes that we used were filthy. We were grateful that the maintenance guy came on Thanksgiving to fix our bathtub.

Arrived to check in at 7:00 pm. Stood at the front desk for well over 15 minutes. Another guest came in and said, you need to bang on the window, they will just ignore you otherwise. I had been saying hello - and looking around. Finally found a lady on a computer. When I poked my head around the corner and said "Hello" she did not respond. She did not say 1 single word to me during check in. I had to come back down because our pull out couch had no pillow, no blankets, no sheets. Again, did not say a word to me. Room was gross, dirty. We stayed for 3 nights, one day they put fresh towels in our room, but that was it. Over the course of 3 days - the only time anyone who worked there spoke was when I said good morning to them. Each night when we returned, found another guest standing at the front desk waiting to check in just like us and no service. I understand that the customer service industry is difficult but I worked at a Hilton property for years and am very loyal. This hotel and their staff - major disappoin**ent. Also, plan on getting breakfast somewhere else. Next time to Midland, will be staying at another brand. Our teammates stayed next door at Springhill and raved about their stay.