A Very nice hotel. Family enjoyed their stay. However, the Love holiday representative that was allowed on site to book excursions cannot be trusted if any issue arises. My family and I booked a private boat for our family of 12. Seven adults and 5 children. Cost of trip £1062. The boat left the dock about 200 yards from the dock, but did not sail. There was engine problems, entering the boat, all family had to be helped as there was only one rail on right side to hold onto. Once on the boat, there were many metal contraptions, it was unsafe to allow the children to walk around.. Engineers came on board, still couldn't help. We couldn't sail for approximately 1 hour and fourty five minute or more. No real explanation was given, they then tried to offer another boat to enter on water with a big gap in between. We declined as we had something else booked that evening. Now we were told that they would look into our refund. But we were given the run around until we returned to the UK. We have been told there will be no refund as we cancelled. We did not cancel, we turned up, but what we were offered was never delivered. La Blanche is suppose to be a 5* hotel, so they really do need to monitor who comes into their hotel and rip customers off. It is a lot of money and I won't stop until I get my money back. Such a shame that this experience has left a sour taste in my mouth and a damper on our holiday. I thought a rep from such agents as Love Holiday was meant to support and make sure we are happy with our bookings to help enhance our stay. Now I don't feel able to trust these reps. I booked in good faith as they came through La Blanche hotel. I wonder if anyone else has had difficulty with excursions they have booked through this hotel?