No.105, Building A, Building 1, Tengfeng Commercial and Trade City, Miyang Street, Mile, Yunnan, ChinaView Hotel Details
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Lavande Hotel Maitreya Guest Reviews
4.8/5
Excellent
1423 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1423)
Positive reviews(1403)
Reviews with photos/video(201)
Awesome amenities(142)
Friendly front desk staff(106)
Large rooms(105)
Delicious breakfast(98)
Quiet & comfortable(91)
Convenient parking(69)
Has rooms for families(12)
Negative reviews(20)
Wodepangduichang
Pure Natural Business Twin Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The hotel front desk service was very considerate. They upgraded us to a deluxe suite for free. The front desk lady also gave us local jasmine grapes, which was so heartwarming. Speaking of the guest rooms, they are even more commendable. Each room has an air purifier and humidifier. The toiletries are also very easy to use and have a fresh scent. The room is new and large, clean and hygienic. It is so comfortable to live in. There is free freshly ground coffee and scented tea every day. I sincerely recommend it and will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Family
2 review
3.5/5
Posted on Apr 20, 2024
We promised to have freshly ground coffee, but the coffee machine was broken and sent for repair, and they gave us two oranges. The decoration was not long ago, and I thought it was OK, but I found a large stain on the bed sheet, and I suspected that the bed cover was not changed. When the housekeeping came to change the bed sheet, I accidentally cut my hand with the door lock when I opened the door (the scar was taken two days later, and it was a little scabbed). It was really unlucky. The design was unreasonable. The hair dryer was not in the bathroom, but in the room. If someone was drying their hair, the other person would not have time to rest. There was a drawstring in the bathroom to hang wet clothes, but there was no place to put or hang clothes or bath towels. After taking a shower, I had to run out of the room naked to get a bath towel to wipe my body and put on clothes.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We attach great importance to your feedback. First of all, we would like to sincerely apologize to you for the inconvenience and dissatisfaction caused to you because the coffee machine was sent for repair and could not provide freshly ground coffee, and the room hygiene and design problems did not meet your expectations. The coffee machine was urgently sent for repair on the afternoon of the 15th and can be used normally at noon on the 17th. During the maintenance period, we provided scented tea and candies for your tasting. We strictly require that the guest room linens be changed one by one, and arrange special personnel to be responsible for inspection. We have reported the design problems of the guest room facilities to the upper level as soon as possible. We deeply reflect that the inadequate management of our hotel itself accounts for a large factor. We have seriously criticized and educated the relevant employees, and strengthened training and management to ensure that similar problems will not occur again. At the same time, we have also formulated specific rectification plans, including strengthening employee service awareness and skills training, optimizing service processes, improving service quality and efficiency, and regularly checking equipment and facilities. We have started the rectification work and will continue to follow up and improve to ensure that our services can meet the needs and expectations of guests. Finally, we once again express our sincere apologies to you and hope that you can understand and support our improvement work. We will do our best to provide you with better service and let you feel our sincerity and care when you stay next time. Thank you!
Anonymous User
Deluxe Double Room
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The location is central, there are shared bicycles around for shopping, and there is free freshly ground coffee in the lobby. The room is spacious, bright, quiet and comfortable. There are also welcome fruits, which is worth it!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your recognition of our hotel. We will continue to create a more comfortable environment. We are very pleased with your consistent support. We look forward to meeting you again!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The service of this hotel is really good, the front desk is very enthusiastic, the store manager is really thoughtful, this trip is really a very good choice
Original TextTranslated by Google
Response from Property: Dear guests: Hello, thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and look forward to your visit again. I wish you a good mood every day!
Xiaobaofuheizousifang
Deluxe Double Room
Stayed in Apr 2024
Family
22 review
4.0/5
Very Good
Posted on Apr 22, 2024
The hotel is very new, parking is convenient, and it is not far to drive anywhere. Overall, it is good, cost-effective, and the breakfast variety is relatively small, but there is no hook installed in the bathroom, so there is no place to put clothes when taking a shower.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation and feedback on our hotel. We attach great importance to your opinions and suggestions. We apologize for the inconvenience you encountered when using the bathroom. We have immediately reported to our superiors about the supporting facilities such as hooks and clothing placement in the bathroom and sorted out rectification measures as soon as possible to ensure that the next guest's stay experience is more comfortable and convenient. At the same time, we will further strengthen the control of the richness and quality of breakfast varieties to meet the needs and expectations of guests. We will continue to work hard to improve the quality of service so that every guest can feel our sincerity and dedication. Thank you again for your feedback and support. We look forward to your visit again and let us provide you with better service and experience.
Guest User
Deluxe Double Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Facilities: National chain
Hygiene: Clean and tidy
Environment: Comfortable, spacious rooms
Service: Very good attitude, recommended food is also good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Lavande Hotel and being satisfied with our service. Thank you very much for your support and love for us. We will definitely work harder and wholeheartedly provide you with better service. We look forward to your next time Come and give us a five-star rating! Thanks!
Guest User
Deluxe Double Room
Stayed in Mar 2024
Other
9 review
3.7/5
Posted on Mar 15, 2024
The room is clean and hygienic, the equipment is relatively new, smart curtains, the music is always playing when taking a shower in the bathroom, there is a table in the room but no chairs. You can only stand when eating at the table. The front desk staff rarely smile. Their faces are very flat. It is not convenient to eat around, you need to drive.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at Lavande Hotel Maitreya Buddha Branch. We are very sorry that your stay was not satisfactory. We deeply apologize for this. Our hotel attaches great importance to the issues you mentioned and feedback, and has immediately held a meeting. At the management meeting, active rectification measures were formulated, and management and supervision will be strengthened in the future. Thank you again for taking time out of your busy schedule to leave your valuable review. We hope to provide you with a satisfactory stay experience during your next stay. This expresses our deep apologies. I wish you success in your work and good health!
Benpaodexiaobaituzi
Pure Natural Business Twin Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 3, 2024
It's easy to find by following the navigation. The service is considerate. There is free 2 hours of billiards, scented tea and freshly ground coffee, as well as welcome fruit. The environment is comfortable, the software is complete, and the water boiler is high-end.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services. We look forward to your visit again!
Guest User
Pure Natural Business Twin Room
Stayed in Feb 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 23, 2024
It is worthy of being a national chain hotel. As soon as I entered, I felt that the decoration was very good. The lobby was very clean. As soon as I entered, there was a staff on duty to deliver scented tea and freshly ground coffee to drink. I specifically inquired and found out that it is a local Xiaoli from Yunnan. coffee beans. After arriving in the room, the air was very good, the windows could be opened, and an air purifier was available. A special reminder, the kettle is very special, the water is clean and hygienic, and the room hygiene is really good. I will choose Lavande Hotel next time I stay in a hotel. I must give them a thumbs up👍
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Guest User
Pure Natural Business Twin Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Must give a good review! I told the front desk that I was traveling with my parents, both of whom were over 80 years old, and I had to stay with them at night. The front desk quickly opened a standard room. The room was large, the hygiene was very good, the floor arrangement was also quiet, and an extra breakfast coupon was given, thank you! The breakfast was also quite rich! There is free freshly ground coffee in the lobby. It is quite pleasant to drink a small cup in the lobby when going out or going back! It is a dozen minutes away from the road and the Huquan Ecological Park is a great place for a walk in the early morning or at dusk!
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Hello! The best advertisement is word-of-mouth recommendation from guests. We are honored that our service has been recognized by you. We look forward to your next stay!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 20, 2024
I was very satisfied. The hotel staff saw that we were bringing our children and upgraded our room for free. Thank you very much. They also provided us with toothbrushes and slippers for the children, as well as free fruits. The toiletries were also very useful. It was great. Got it! I want to stay here next time I go! This trip to Maitreya did not take any teammates with me. It was a group of mothers traveling with their 4.5-year-old children. They soaked in hot springs and ate all kinds of delicious food along the way. Maitreya loves you the most, and Lavande is the best choice!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Yeyeyeye😼
Pure Natural Business Twin Room
Stayed in Feb 2024
Family
14 review
3.5/5
Posted on Feb 17, 2024
It was all good at first, I thought the Lefeng chain was cleaner, and I usually stay at Lefeng. But I was disappointed when I took a shower at night! It was disgusting! There was **** on the bath towel, **** on the bath towel, **** on the bath towel, **** on the bath towel, so disgusting, so disgusting. Fortunately, I brought a spare bath towel. It was really disgusting. It was too late and I was in no mood to ask for a change. It was disgusting. There were a lot of obvious hairs on the sheets in another room. Did you really change the sheets and bath towels seriously? I guess the previous guest used it and tidied it up and continued to use it, right? It was so disgusting. A hotel worth more than 500 yuan has hair and shit😀😀😀😀😀😀😀😀😀Disgusting
Hygiene: disgusting
Original TextTranslated by Google
Response from Property: Thank you for staying at Lavande Hotel Maitreya Buddha Branch. We are very sorry to disappoint you during your stay. We are deeply sorry for this. We will seriously study the issues you mentioned and actively rectify them. Thank you for your help. At the same time, we at Lavande Hotel We always adhere to the cleaning principle of "one guest, one disinfection, one guest, one change". After each room is completed, it will be specially inspected by quality inspectors. After repeated confirmation that there are no problems, it will be sold. Since the room is a confined space , we are unable to complete the evidence collection, but we also hope that if you encounter any problems during your stay, please contact us to solve it as soon as possible and restore the truth of the matter, instead of deliberately making subjective and unfounded evaluations, thereby misleading consumers. We also hope that in your We sincerely apologize for providing you with a satisfactory stay experience next time you stay. I wish you success in your work and good health!
Anonymous User
Deluxe Double Room
Stayed in Feb 2024
Family
20 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The hotel front desk manager, Xiao Sun, who is called "Silver Crown", is very responsible, responsive and has a good attitude. The central air conditioning and heating of the hotel are very powerful, and the bathroom and room are well cleaned. The room is large and the bed is large, so it is not crowded with a primary school student. The breakfast is delicious with corn juice, and the breakfast variety is richer, which will be perfect for you.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love and recognition of the hotel. We at Lavande Hotel have been working hard to create a different experience for travelers, and we hope that we can add joy and touch to your vacation. The hotel looks forward to your stay again!
Guest User
Pure Natural Business Twin Room
Stayed in Feb 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Feb 15, 2024
This is a newly opened Lavande Hotel. The rooms are clean and spacious with complete room facilities. The hotel is 10 kilometers away from the high-speed rail station, and it is very convenient to call a Didi taxi. Although the breakfast is simple, it is relatively clean and hygienic. The front desk staff are very good and the service is warm and thoughtful.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! The best advertisement is word-of-mouth recommendation from guests. We are honored that our service has been recognized by you. We look forward to your next stay!
Guest User
Business Double Room
Stayed in Feb 2024
Couples
37 review
4.0/5
Very Good
Posted on Feb 13, 2024
The first day I stayed in Building A. The kids in the room upstairs were still jumping up and down in the middle of the night. They didn't sleep until after 1:00. I called the front desk twice but it didn't work. Finally, I had no choice but to change rooms at 1:30 in the middle of the night. I thought there should be no residents on the 6th or 7th floor. As a result, at 7:30 the next morning, there was a sound of moving tables upstairs! I was woken up again and couldn't rest! As a result, I went up to see that it was a restaurant... I don't know if it's because of the building here or the core, because there is no carpet on the floor! I looked at other hotels and they all said that the sound insulation was not good. On the 2nd and 3rd day, I asked the front desk lady and the boy and they said it was too noisy. Because I had to stay for another night, I asked if I could change to a quieter one! The front desk lady said that Building B was quiet because there was no gym, laundry room, restaurant, etc., so I gave Huanle Building B the next day. It was indeed relatively quiet! ! ! ! !
Because I was outside all the way, I chose Lifeng. I felt that the chain hotel could avoid stepping on thunder! ! ! ! But the sound insulation and location of Mile here are really not good! It was chosen in a building materials market! ! !
Because I didn’t rest well, I didn’t visit any of the city and didn’t rest well.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting our Maitreya Lavande Hotel. I'm sorry that I didn't give you a perfect stay experience. Let me explain. When we received your call that night, our staff immediately went to dissuade you and informed you. Parents of residents, because it is the peak season now, the hotel rooms are full every day.
Therefore, we are unable to change your room in Building B that night. We hope you can understand us and wish you a happy life!