Best Western War Bonnet Inn

Nice spot. Suite clean and staff very proficient. Front desk staff efficient and hospitable.

Clean , friendly! But only one night ! A lot of gas stations abs fast foods around !

Room was not cleaned at all upon check in. While we stood there waiting, the housekeeper took out 2 large garbage bags and several small bags of garbage from the room. Bed sheets were dirty, hair both short and long found in both beds. Floor not vacuumed and was filthy. Bathroom sink was plugged and half full of nasty, dirty water. We literally entered the room right after housekeeping finished and there was no clean smell to the room at all. No clean towels were replaced by housekeeping. Upon asking, they did bring towels but no wash clothes or hand towels. Garbages were never emptied, both in our room and outside.

Stayed here for Thursday night of the Miles City Bucking Horse Sale. Obviously, there’s high demand for rooms that weekend, and the options are finite, but the overall lack of care was astounding. I called down to get someone to clean the toilet, which had a dirty bowl and old urine on the seat, and they sent a man up. He ended up using a toilet brush (no cleaner or disinfectant wipes) on the entire toilet, seat and everything. I walked in and he was dipping the toilet brush in the toilet water and then scrubbing where the screws on the seat were with the toilet water brush. Given he didn’t seem to grasp the concept that those actions were gross, I asked for Lysol wipes or something like that for my own use in cleaning the toilet. He declined, stating the motel doesn’t have those on hand. He also said that the germs were “old and probably dead”. Given those comments and my overall concern for the cleanliness of the room, I went to Walmart and bought my own Lysol and disinfectant wipes. The sheets seemed clean, though, which I appreciate. I understand supply and demand, and that high demand begets high prices. I understand that mistakes happen — and I’m used to grimier conditions —but the overall lack of understanding basic cleanliness was rather appalling. Even if the rate I booked with (through the official Best Western website, NOT through a third party) will not be honored, I can deal with that because I’m lucky enough to be able to cover the extra unforeseen cost. What I am struggling to cope with is paying a one-night $489 bill when I had to clean my own toilet. I did argue the booking total versus my confirmation email when I first checked in, but the front desk receptionists seemed to not understand my frustration. There was also a bit of a language barrier, which could be the reason for that confusion. If you book here, plan on bringing some Lysol along and maybe plan for some extra cost.

The hotel is old and feels dirty. Towels and sheets were dingy. I rely on the BW brand for quality of service, this one falls short.

The room was comfortable. It was difficult to adjust the heat. It was noisy due to street traffic. Had a good hot breakfast.

ugh .... the room was very dated. the wood floor under the carpeting made SO much noise when you walked on it! the bathroom floor had hairs collected in the corners. the continental breakfast was supposed to be ready at 6:30 and was not put out until close to 7. the room was 60 degrees when we got into it (it's December in Montana!) and we bumped the thermostat up to 72 while we went out to find supper. upon returning to the room (it was now warm) we turned down the heat to 68, yet the room stayed SO hot, we slept without the covers the entire night. It's a Motel, not a hotel: outside doors to the rooms and the guest that parked right in front of our room, started up his LARGE diesel engine at 6am and it was LOUD. you get what you pay for (it WAS a relatively cheap night), but we were not impressed.

Buyer beware! The room smelled, my wife had a huge headache, I checked the bathroom and it appeared as if mold had been painted over, the walls around the bathroom were bubbling. We brushed our teeth as we got in late in the evening, the next morning the water still had not drained. They told me twice the owner would call me and there was no call. The staff at the front desk were awesome having said all of this. I would choose another hotel or continue on to Billings or Glendive.

It was fine for a weary traveller