Stayed here for Thursday night of the Miles City Bucking Horse Sale. Obviously, there’s high demand for rooms that weekend, and the options are finite, but the overall lack of care was astounding. I called down to get someone to clean the toilet, which had a dirty bowl and old urine on the seat, and they sent a man up. He ended up using a toilet brush (no cleaner or disinfectant wipes) on the entire toilet, seat and everything. I walked in and he was dipping the toilet brush in the toilet water and then scrubbing where the screws on the seat were with the toilet water brush. Given he didn’t seem to grasp the concept that those actions were gross, I asked for Lysol wipes or something like that for my own use in cleaning the toilet. He declined, stating the motel doesn’t have those on hand. He also said that the germs were “old and probably dead”. Given those comments and my overall concern for the cleanliness of the room, I went to Walmart and bought my own Lysol and disinfectant wipes. The sheets seemed clean, though, which I appreciate. I understand supply and demand, and that high demand begets high prices. I understand that mistakes happen — and I’m used to grimier conditions —but the overall lack of understanding basic cleanliness was rather appalling. Even if the rate I booked with (through the official Best Western website, NOT through a third party) will not be honored, I can deal with that because I’m lucky enough to be able to cover the extra unforeseen cost. What I am struggling to cope with is paying a one-night $489 bill when I had to clean my own toilet. I did argue the booking total versus my confirmation email when I first checked in, but the front desk receptionists seemed to not understand my frustration. There was also a bit of a language barrier, which could be the reason for that confusion. If you book here, plan on bringing some Lysol along and maybe plan for some extra cost.