Fairfield Inn & Suites by Marriott Boston Milford

We stayed here 4/12/24 walked in and the lady at the desk was very nice. Once we got to our room noticed the door doesn’t shut all the way how safe could that be? Usually hotel doors automatically slam shut because they’re heavier. This one did not you had to slam it to shut it. Woke up the next morning turned on the bathroom light and saw there was old feces under the toilet seat, didn’t realize that until my son left the toilet seat up. How gross is that? Also noticed patches were covering holes, and the hotel in general is just old and needs to be repaired or redo. Went to check out and the lady asked me if everything was OK and I told her about the old feces on the toilet seat and about the door and she handed me her general managers card and told me to call corporate but then told me that they probably won’t do anything because the general manager is good friends with the cleaning staff. She told me she would give me 3000 points which she never did. I received A survey in my email and told the truth of how disgusting the place was because of the old feces on the toilet. The general manager contacted me with just a I’m sorry and that was it. I contacted corporate and got the same exact thing. I also put a review on the hotels website and they took it down. How professional is that? I will never stay at a Marriott chain ever again so disgusted with this stay.

Was a basic hotel friendly staff at desk ,, although the phone in the room was not working ,,

The breakfasts were the best part of my stay. The hotel rooms need a major redo.

Ceiling was peeling. Rug had nails coming out from it. Breakfast eggs cold . Don’t stay here

Clean and convenient stay during a family visit

They’ve tried hard to update an older hotel but… ever heard that expression “lipstick on a pig”? 😊. But positives were the oatmeal bar at breakfast and good staff/service.

There were so many issues, most of them caused by a sold out hotel that was understaffed, due to an unexpected storm and lots of local power outages. My most significant concern was that the "accessible" room we specifically requested and were given was not truly accessible. No walk in shower or shower chair, tub with very high sides, no hand held shower and no hand grips by the toilet. The room did seem to be fully accessible for the hearing impaired and it was on the first floor. Even though there were a number of issues, we might be willing to try it again if the accessible rooms were truly accessible for those with mobility issues. Staff was responsive to the issues.

Stayed for an emergency and this accomodation served the purpose. Room was clean, had clean water and a flushing toilet (which I did not have at home that day, hence the last minute booking). But the pool was closed, laundry room out of order, and we could hear the tv in the next room all night. Upon arrival at well past the check in time, the room was not yet ready. Staff appeared flustered, they must have had a difficult day - but were pleasant and offered free snacks. Overall, this hotel is fine, but less nice than other nearby options especially when advertised amenities are unavailable.

We were a group of moms travelling with our14yo girls for a soccer tournament. One room the sink was clogged/wouldn't drain. Same for the tubs (standing ankle deep in water by then end of shower), which were dirty. No real bath mat to speak of in ANY of our rooms. Our toilet backed up. The front desk person came to our door and handed me a plunger and trash bag and hoped it would "go well"???? As far as we could tell there was a front desk clerk as the only staff at the entire hotel. At one point the front desk had no one there for 30+ minutes. There were 5 of us (40 yo soccer moms) in the lobby having a bite to eat/glass of wine. The phone was ringing unanswered constantly. We watched as a man and his son arrived around 8:15 and waited more than 25 minutes before some appeared to check them in (they had a to go meal with them that they started and finished while waiting). We were told they lobby closed at 9:00 because a woman who had the room above the lobby did not like the noise. Not sure how thin the walls are (we could hear all around us on the third floor) but the there was a group of three gentlemen and our party of 5 women in the room. That was it. This morning ended with a fire alarm that was triggered when the staff lit candles for a birthday cake for someone on the staff, prompting the hotel to be evacuated and fire department to come. All in all it was a "you can't make this up" stay. Will never, ever go back and would not recommend.