Hotels Near Millbrae Library in Millbrae

I was making a reservation at the Dylan in August, since my prior stay was excellent. However, as I was booking a standard room, my internet went down, causing me to go back and re-book. However, when I went back in the ”standard” room was no longer available only a ”deluxe” room was. I booked the Deluxe, since my prior experience here was outstanding. I immediately called the hotel and spoke with a representative and explained what happened. I was advised that a change would be made on my reservation to the ”standard” rate since there were standard rooms available. However, when I checked out the following day, I was charged the ”deluxe” rate. Since I had an early plane to catch and no one was at the desk in the lobby, I left my key on the counter and was going to contact them once I returned home. I tried to speak with a manager or owner of the Hotel but was continually denied. The representative said they would try to get me the lower rate as they had promised. End result, there was no movement by the management to refund me the difference. I did follow up with a letter to the Hotel, not expecting a response and have not since my letter dated September 1st. The one positive was the representative I was working with understood what providing ”outstanding” customer service is about as they tried in vain to get me the credit. End result, I will not be staying at the Dylan Hotel in the future, which is a shame, as it is a nice facility.

Very good hotel, delicious breakfast, no buffs, you can deduct 60 US dollars, you can take a walk, the service facilities are very new, I stayed there twice during transit, it was very nice

Checked in with Julia who was friendly enough. I had phoned earlier to say I would arrive around 930pm which I did. Room was spacious and the bed was fine. But the toilet seat was broken and the toilet was choked. I was not going downstairs again as I had an early flight, so I thought I would advise when I was checking out. I slept fairly well, and went downstairs to check out and get the 6am shuttle which did not arrive until 6.05 am. I had paid £134 for the night which was expensive for 8.5 hours but it was convenient for the airport and I wouldn’t have minded if the toilet had been ok, do the rooms not get checked before people arrive ? When I mentioned the toilet to the staff, the chap said to me “was it like that when you went in ???”Obviously I did not do it and I did not like the insinuation that I did ! Don’t think I would ever use this hotel again !

Very very nicely freshly renovated hotel, very clean amazingly friendly helpful front desk personnel, excellent cleaning stuff did perfect job maintaining room and provided extra towels. Free parking in the hotel , plenty of restaurants , bakery and markets within walking distance , within minutes drive from San Francisco and right next to SFO airport . Area clean and safe not like some places within San Francisco. Also delicious coffee in the lobby.Highly recommended! Cons-No pool.

Awesome services and fantastic room with a great view at the water! Free breakfast and free parking are unheard of in the SF area but this hotel provides both. Loved our stay and will come again.

The hotel is very old, in fact, it is really not worth the price, but it seems that the nearby hotels are similar and there is no choice at night! The breakfast packaged by Ctrip is not a buffet but a set meal. It is OK and full! The parking fee is too expensive. Ctrip said it was 40 US dollars. When I checked in, the hotel told me it was 48. After arguing with the front desk staff, they actually gave me a discount of 36 USD! But when I was looking for the elevator, they told me to go down the hall and turn left. We searched for a long time but couldn’t find it. Later, they came and said front desk left. It felt like they deliberately pointed me to the wrong way. The first feeling was immediately bad! There is an uncle from Guangzhou who has been in San Francisco for more than 20 years in the restaurant. He is very nice and speaks Cantonese with us. He immediately speaks Cantonese to us! On the last day, Zaizai caught a cold and didn’t go downstairs for breakfast, but he packed breakfast for us. It was very heartwarming 👍There are also many sisters who speak Cantonese when they are cleaning on holiday. They are all very nice! The hotel airport shuttle bus is very convenient, every 15 minutes! Overall, it feels good!

The room was really nice and everything was clean. The hotel is in a good location. The lady at the front desk was really nice and even allowed me to check in early. The only reason I am giving it 4 stars on service is because I emailed in advance to get instructions on how to catch the airport shuttle from the airport to the hotel, but I never received a reply. Outside of that, everything was really good. I would stay here again.

This was an awesome experience. We were staying here as a Day Use hotel and I was a little nervous about if we would be treated as a nuisance since we were only staying a few hours. EVERYONE here was so kind and helpful and courteous! We had very clean and comfortable room for our six hour stay. We were able to nap, shower, and watch TV while waiting for our midnight flight. The restaurant food was high quality and the server was terrific, sorry I don't remember his name. I wish I could give more than 5 stars! If we are in San Francisco again, we will definitely stay here.

I have stayed 3 occasions during 2 weeks of my visit to San Francisco, and I fly to different cities during my stay in San Francisco. You can store your luggage free of charge if you have the next upcoming booking. Breakfast is good but the menu is the same everyday. It is near to Macdonald and Costco. Late check out is free until 12 pm, but extra charge of $57 for late check out till 6 pm which I used during my stay as my last flight is at 9 pm. Basically it is enjoyable stay at the hotel. They have the shuttle bus every 45 mins for two time slots, (i) 5 am to 1025 am and (ii) 5 pm to 1015 pm.

Very clean hotel. The service is good and coffee and tea are all-you-can-drink. Also, although there is only a little breakfast, the variety is changed every day. In addition, the lobby and breakfast venue can be used freely except for meal time, so you can buy dinner and eat there. I have to drive, but it's a short walk from the airport. There is no laundry.