TownePlace Suites Erie

Absolute terrible experience!! Travel frequently here with my husband in a wheelchair. Booked this hotel, called ahead and all the sudden they don’t have any handicapped rooms. Tried to explain to staff the room we stayed in before just a few weeks before and they said nope we can’t serve the handicapped and do not have to serve those handicapped.

Power was out at check in so we made arrangements at another hotel across the highway where the power was on. Hotel then refused to reimburse me because they said the power came back on within three hours lol. So what? Are we supposed to hang out in the lobby until the power comes back on? They said they couldn’t make key cards or do anything because the data and power were out. It’s outrageous to think anyone would sit in a hotel lobby with a bunch of other people and wait for the electricity to come back on. They even said they have no idea when power would be restored.

Comfortable stay.

i loved our 2 bedroom suit!

Room was nice but needs updating. Bathroom outlet didn’t work & body wash dispenser had fallen off the shower. The elevator was really in need of a broom.

Staff are super friendly, however, the rooms need updating.

The staff were unresponsive when told of the noise of kids from a Hockey tournament running in the halls and stairwells at night

The stay (just one night) in this hotel was a nightmare. The front desk workers don’t have basic skill to do their jobs. They even don’t understand how to use hotel computer system’s information to distinguish their guest’s booking source during checking in process. The day I stayed had a very bad snowstorm in Erie, the hotel is not full at all. I requested room upgrade from a King bed room to a 2 bed room as I am entitled to do it with a Marriott Gold member. But Nadia V. kept saying to me that they can’t upgrade me because I booked this room through the 3rd party agent instead of directly from Marriott. It’s a big lies as Stephen who is also a front desk work proved me that I did book my room through the Marriott directly during the check out process. Very clearly, this hotel hired unqualified people to work in the front desk and it definitely are mistakes. The hotel should hire or training more people like Stephen not Nadia V. because her unprofessional attitudes, my stay turns to be a nightmare. This hotel doesn’t have any security personnel. I have been assigned to room# 219. The room #218 has a group of women who keep screaming/laughing/ talking loudly forever so no one can sleep at all because of them. I called hotel’s front desk after 12:00 am and was told that she will talk to them to stop it. but it didn't happen at all. So, I must go down to the front desk at 1:00am and ask the women who promised to call 218 went with me to #218 and talk to them. I understood that the hotel can’t select the guests but at least the hotel should have security to stop those ************ behaviors. I never realized that Marriott’s hotel offered so bad/unsecure environment to the guests. That’s not Marriott hotel I expected at all. I am a Hilton diamond member and Marriott Gold member. I didn’t realize that there is a Homewood suite which is just next to this hotel until I arrived at this hotel. If I knew that this hotel treated me with such wrong attitudes, I shouldn’t have booked this one at the first place. When I made this booking, I trusted the Marriott brand which I have been staying so many times in different cities and enjoyed them. But this hotel really destroyed Marriott reputation to me at all.

Suite was very nice