We have gone to Honey Run four other times and aside from a quibble about the size of the fridge, we were always happy. This time was very different. We ordered the honeycomb room and were excited to come back. The week of the visit, we realized we may need a second day, so I called to see if they had availability. They did, but I said to wait on changing things til I called back. She ignored that and I rec'd an email for the second day. I called to demand that be taken down and the person said she would check with the manager and would get back to me. Confused, I just ignored it til we got here. Once here, I realized the website messed up my room to a lower level one! As a return customer coming all the way from North Carolina to go to THIS specific hotel, I thought they'd help us. NOPE. The room we originally wanted wasn't available, but they did have one of the upper ones. Instead of just switching us to a room that was obviously not rented anyways (being it was 6PM) to save our trip, she asked for almost $200 to upgrade. So much for customer service and helping a return one at that. My trip was RUINED and I will NOT be back. UPDATE*:: Messaged management about our poor visit - no response, no consideration. Further proof of "just another buck".