Guest User
June 23, 2024
This was the most run down Hilton hotel room we have ever stayed in. First, I want to say that the front desk staff treated us well. This review is not a reflection on the service that we received from them and the service was very good. However, the hotel is in need of serious updating, and our junior suite was quite dismal. The wood veneer was all peeling off the window sills in sheets, the shiny silver wallpaper and black furniture felt very dated and drab, the top of the desk in the room was literally broken in half and it looked like they put grey putty in to try to hold it together. It was all very tacky. If this were a cheap roadside motel, I would figure that I got what I paid for however this room was in a Hilton, and was $369 per night, so this is unacceptable. This room and any others in like condition should be taken out of service until renovated. I would not stay at this hotel again if I were in Saratoga nor can I recommend it based on my experience.