Best Western Plus Milwaukee Airport Hotel Conference Center

We were very disappointed in this hotel. The rooms themselves were clean and presentable. The pool area was very dirty. From the actual hot tub looking a greenish/yellowish color to overflowing garbage and garbage on the ground. The carpet area (why someone would put carpet next to the pool amazes me) was always wet and smelled very bad. They have real trees in the pool sitting area that only are cleaned up once a day and leaves are everywhere!

Hotel was in a great location, but the room definitely needed to be updated/freshened up. The toilet was broken in the middle of the night and they did not have anyone on staff to fix it. We were told to go to the bathroom down by the pool. The neighbors next to us were screaming until at least midnight.

Shower didn’t work. Heater didn’t work. No food during breakfast. That’s all I can say.

Sparkling clean room, very comfortable bed, kind staff. Great stay!

I get parting and all but when it's 1 am and there's a room attached to mine I can hear the music loud and clear and can feel the bass I have asked nicely 6 times and called the front desk once, people trash the pool area every night and the walls are extremely thin , this use to be my favorite place when I stayed around here but I'm going to need to find a new one cause I can't deal with this again

Good price and was convenient

Staff wants to make you happy. Lots of amenities. Just missing the mark on some things. If enhanced, this hotel would be amazing. Gym is too limited with its equipment. Breakfast buffet is VERY limited. Expect to smell **** every day and night.

Site states pool is open from 8am-10pm daily. Binder in room states same information. Person at desk for check-in confirms pool is open from 8am to 10pm. Hours listed in oool area state open 8am-10pm. 9:45pm, a very rude worker comes in yelling “pool is closed. It is 9:45, so get out now. You can leave from those doors” and points to one of the exit doors. She continues to very rudely tell this on repeat. Collected kids out of pool well at the same time questioning how the she said the pool closed 15 minutes before everything we have read and been told by other employees. Mind you we were gathering our things to leave immediately. Rather than addressing my question, she agin very rudely yelled get out as the pool closed at 9:45 (it was 9:46 and we were moving quickly to pack up). Then she just kept yelling for us to get out. I truly can not tolerate staff that choose to shut things down before the posted times (the pool had a number of people still in it at 9:45 as everyone believed it closed at 10) because they just decide it is ok to do that. Then to not even start by being polite while making the announcement but instead be very rude as she announced it was just not acceptable. As someone who worked a few customer service positions and is currently an RN (where people very often seem to believe we are in customer service) I could NEVER imagine being so nasty to customers or shutting things down 15 minutes before it was actually meant to end. Could you imagine a nurse telling you 15 minutes before her shift ends “I am sorry but I am done at 7 so I can’t help you”? Shutting stuff down early just because you feel like it is no better. If you are in customer service you stand by assigned times and when you I get act with your PAYING customers, you do so in a professional and politely. I couldn’t imagine being so nasty to anyone especially when I am being paid to interact with people. I have always loved BestWestern for their service but this stay has truly made me rethink ever staying at this particular hotel or ever frequenting this chain again. People in customer service should take pride in their work and treat customers with professionalism and not be cutting corners. This was a stay at the BestWestern Milwaukee Airport on Saturday, April 20th, 2024. Do NOT recommend this hotel to anyone who values being treated as a human being.