Jeffrey F
June 6, 2024
My stay at the Holiday Inn Express Minden, LA, on May 30-31, 2024, was marred by a terrible experience. A tree on the property fell on my car during the night. While the staff promptly removed the tree, I discovered significant dents and scratches on my vehicle upon returning home, despite no initial signs of damage. Disappointingly, the general manager refused to take full responsibility for the repairs, insisting I go through my insurance and potentially face higher rates. This approach is unacceptable, especially considering similar situations at Hilton properties were handled swiftly and professionally. Furthermore, it's evident the fallen tree was poorly maintained and posed a safety hazard to guests. Security footage from my car clearly shows no storm or strong winds at the time of the incident. The unwillingness of the Holiday Inn Express Minden to take accountability for the damage and their dismissive attitude towards customer service has completely eroded my trust in the IHG brand. I will be canceling my IHG credit card and choosing Hilton for future stays.