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Embassy Suites by Hilton Minneapolis Downtown

Embassy Suites by Hilton Minneapolis Downtown

4.1/5108 Reviews
Hilton Honors member. Stayed here 3 nights late Sept 2022. Even tho' my Hilton profile requests a lower floor, they put me on 12 - the top floor. It was 66 degrees when I got in. Cranked the thermostat and went to dinner. Came back, its still 66 degrees. Front desk sends up a guy to check the vents, etc., and tells me they just switched the heat on for the season and it takes awhile for the heat to get up to 12. OK, so how about a space heater?” Oh no, that's against the rules”. Whether that's a code violation I've no idea. But he was willing to get me some more blankets! I said, You must be kidding. How about a lower room, maybe the heat could reach that sooner. So I was moved to 5th floor. 3 days later with thermostat set for 90 degrees, it never got above 69 degrees. At night, it goes down to 67/68 degrees. If I wasn't on the company dime I would've left right then. You have to schedule housekeeping a day in advance, but of course they never showed up, even tho' I was out all day and had to work when I came back (and complained) while the maid did her thing. So basically they cannot control the temperature and can't figure out how to schedule room cleaning. If that doesn't bother you, this is just where you'd want to spend $$ ... Me? Not so much.

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