Hotel very well located in the Miraflores district, many restaurants, shops, exchange house within walking distance. The shopping center and the promenade along the ocean are 5 minutes away. Around 30 minutes to reach the historic center. Very clean hotel, spacious room and bathroom. Hearty and varied breakfast. We didn't have a problem with noise. Excellent local cuisine. good value for money. But beyond all that, I more than highly recommend this hotel for its customer service!!! In my eyes the difference is there, between all these hotels which are similar. We experienced an incident and the Customer Service Manager, Pilar, was exceptional, I assure you that the word is not an exaggeration. She accompanied us in all our procedures, all our trips, she actually spent the day with us from 8:30 a.m. to 8:00 p.m., making numerous calls to find the right people and resolve our problems. We stayed in touch with her over the next few days as she wanted to make sure everything was okay. A big thank you to Nancy, the manager, who took care of all the costs of the day as well as in the week that followed, and who invited us ALL EXPENSES PAID, to another hotel in the chain, so that our vacation are not completely wasted. I have traveled extensively all over the world (for over 40 years.....) and I have never seen customer service go out of its way for its customers like this. Beyond customer service, I met two exceptional women, full of love and humanity, efficient without ever losing their kindness and smile. Well done! Muchissimas gracias Pilar y Nancy, no hay palabras para decir todo lo bien que nos habéis hecho.
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