Candlewood Suites Destin-Sandestin Area

Not enough staff on property. Hostess by herself, had to wait. No one on property that could fix leaking faucet in bath tub.

This is the WORST hotel I have stayed at. I have stayed at many IHG hotels and have enjoyed all of them as they are always clean so had not question this hotel would be different. Upon arrival, the whole hotel smelled horribly. The only good thing about this hotel was the girl at check-in (very polite and friendly.) When I got to my room, the smell of mold and smoke was awful. The bed sheets were stained, the bathroom door had a hole kicked in it, the rug had bare spots, and the kitchen area was filthy. I couldn't even stand the smell that I had to leave promptly. I went back down, the elevator was "broken," and immediately asked for my money back (which I have never done before.) I am not sure how this hotel has some good reviews. The pictures on the site are not even adequate of the way the hotel looks. I arrived late at night and had to find somewhere else to go; my car would have even been better. This is a disgrace this is an IHG hotel!

The entire hotel smells of mildew, the stairwell smells so bad we would hold our breath until we got out. When I pulled the sheets back on the bed it was covered in random hair and a bug crawled out from under the pillow. I couldn’t tell you the last time they may have used a vacuum. It was a long weekend for us, I highly recommend that you book anywhere else besides Candlewood suites.

Hotel was dirty. Clearly cleaned very quickly with little attention to details. The middle of rooms were semi- clean, but just about every edge had days/weeks (or more) old dirt. The elevator was superficially cleaned, on the last day, i bent down and used my finger to wipe up the dirt that was in the corner all the days we stayed. Hotel smelled BAD VERY bad. Walking in you get hit with a cleaning smell, that is trying to be masked with a perfume smell, and its also notably stale. The elevator smelled like someone had a bathroom accident inside, and it wasnt proper cleaned up. The room and the hall on the 2nd floor reeked. Damp/ musky / mold smell, almost choking. This was a family event and not an individual event, with 10 rooms booked it was decided that we did not want to attempt to move everyone. Cranking up the AC helped. The staff was complacent and showed little regard for security. From time to time, a card was left in the room when going to the pool area, and each and every time they asked what room number, swiped the card and never not once asked for who you are or to show ID. Someone could have easily looted a room just by asking for a key to room X. The gift shop/ concession area had exactly 1 bag of funyons - EVERYTHING else was sold out, from Thursday to Monday. The beverages were 1/2 stocked. All the transport carts were in rooms the entire stay. said they had 3. i carried my families luggage in and out. as they couldn't fine a cart. I did spot 1 on sat

The only thing I didn't like was we were not able to feel any air in the bedroom in the suite.

Our room wasn’t clean, and it smelled rancid. The bathroom was nasty, toilet paper left in the toilet and not flushed. The room itself smelled extremely musky and the couch more like sewage with questionable stains. We asked for a blanket and pillow before smelling the couch and seeing the stains for our daughter and was given a fitted sheet as a blanket. Our daughter ended up having to sleep with my husband and I.

Dirty, dirty, dirty. Everything is run down and loud. Pictures on the site must be 20 years old and nothing has been kept up since. Elevator call button was broken for at least three days, and you had to call front desk and hope they answered and sent it up or take the stairs with plaster falling off the walls and hadn't been cleaned up. Floor had not been vacuumed. Hall carpets were stained and dirty. A shirtless man was sitting in the hallway when we checked in watching something on his phone. He was still there an hour later. Halls and room smelled moldy and nothing was clean. The glasses in the cupboard were dirty. Outdoor garbage cans were overflowing all weekend. Groups of men were hanging out drinking in the parking lot. This is in a great location geography wise, and we go to Destin often, but we will never even consider it again. Wouldn't have stayed this time except we arrived late, and I have a concealed carry permit.

Staff is not friendly, not helpful at all they are too busy talking on their phones. Elevator were not working when I checked in, asked front office what should we do since our bags are heavy, attendant said take the stairs then proceeds to get back to talking on her phone. Everyone I go to for assistance is busy talking on their phone.

Hotel room was clean. The bathroom facet sprayed the water. There was only one coffee bag and I had to get another one from the desk. Bed was comfortable.