Great hotel, good location, large outdoor pool. Clean spacious rooms. Reduced the hotel's rating for service during check-in: due to the late arrival of the Malaysian Airlines flight, we arrived at the hotel at 21:30. We paid for dinner at the hotel, but they refused to serve us, although the restaurant was scheduled to be open until 10 p.m. (Moreover, from the same schedule it was written that during Ramadan the restaurant’s work is extended to 22 hours 30 minutes) and they offered to order food to the room for an additional fee. The next day we went to the hotel reception and asked for something to compensate for the missed dinner. Which was also denied. This is the greed and greed of the hotel manager. They could at least bring fruit to the room. This is the first time we have encountered such an attitude towards guests of a 5 star hotel.
Original TextTranslation provided by Google