pickupsho
May 17, 2024
When we checked in the front staff were efficient and professional. We were delighted to get an upgrade to a suite. Upon entering the room, we were greeted with gaping holes in the sheers. There were flies flying around kitchen, large stains on the couch, filthy lampshades, burned out lights, a bath tub with paint peeling off it. A febreze was plugged in to mask the smell. The coffee pot did not fit the maker and was unusable. We showed the housekeeper and reported to the front desk about the curtains so we wouldn’t be charged at checkout for the damage. We asked the housekeeper for a clean sheet to cover couch so we could sit. No one seems too concerned. At check out, I told the front desk the room was deplorable. The lovely lady contacted her manager and I emailed the photos to them. They did refund my money for the night. I did not hear from management, in which I thought would have been respectful.