The Waterside Inn

Don't go there, just don't. They charge 500 CAD security payment and then claim it hasn't been taken. It was actually deducted from my credit card and it took me 31 days and countless communication between Trip.com and my bank (a business account) to fix this. Nowhere was it mentioned before that this security payment will be taken, for a room fully paid for, only upon request I received the "House rules" upon check in. The equipment was ok but the fridge was loisy and the AC didn't work, that means it was running, loud and clear, but there was no effect. Lucky it cooled down during the night to open the windows. Better don't be there in summer. The clerk working on the evening of 2023/04/15 was incompetent, arrogant, unhelpful. He refused to contact the manager or give us his name. Such a person should not work in any hotel. The tiles on the balcony are loose. They can be kicked down onto the walkway below. Well, my balcony was only right above the entrance, good luck standing there. Talk about security is big in US and Canada but not the actions. The area is very noisy in the evening/at night as there are many restaurants and bars on the next street. It was clean, just don't go into details, like calcified showerheads.

I love this place. Thanks again for another super experience

Signal went out on tv. Called down person at desk said nothing can be done maintenance away till Monday. Called back and was told numerous other calls were now comming in. I said i was paying 500 fir 2 nights snd maintenance should warrant a call at least. Tv was back on within 10-15 minutes. Upon checking out Feb 18 person at desk said he couldn't issue a receipt or any paperwork vecauae i booked through *******. I was not comfortable with that answer and mentioned i received paperwork on my Dec 10 stay. He then issued a receipt with my refund amount and gave me a copy. I should have had to press for infomation twice to get results. He just had to do his job not go over and above.

Great place to stay! Great location on the lake!

Good location, very outdated and no real amenities

Very dry in the room, thankfully we could open the windows. The bed seemed very dated.

Should not charge for parking and deposit too high

It was a great experience staying in a two bedroom apartment hotel.