Guest User
November 9, 2024
① I was forced to wait for check-in due to a system issue, so I waited in the lobby, but the person in charge disappeared and I had to wait a long time.
They should have at least taken measures such as passing on a message to other staff and leaving the place. (Because I used to work in a hotel.)
② There was a lot of house dust in the room, and I couldn't stop sneezing and my eyes were itchy after entering the room.
Richmond, which I use in Tokyo, is very friendly and clean, so I made a reservation with the same feeling, but I was surprised to feel disappointed.
① is a personal response, so I think it was just bad luck. . . .
Regarding ②, I wish they had taken measures such as turning on the air purifier before checking in.
I hope that they will be conscious of this and respond to other customers who are carrying the Richmond name, so that they don't have a bad experience during their stay.
(The person who responded to ① was a man. The new female staff member who responded afterwards was very polite and smiled, so it was wonderful.)
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