Residence Inn Mobile

I have been staying at the Residence Inn Mobile in 8 day increments on business since Feb-26th until April 10. I wasn't always in the same room. I did always have issues with the internet not being adequate for use. There always seemed to be issues with the rooms at this hotel. The refrigerators were always dented and made loud noises. The furniture (couch) had several holes. Walls seemed to be crumbling or had non repaired holes from removed microwaves. I had a work partner stay in room 308 and turn in, the garbage disposal not working, no hot water in the kitchen sink, no coffee cups, no spoons, no spatula, the fire alarm hanging from the ceiling and the bathroom fan extremely dirty. 16 days later I checked into this room and found the same items! This is unacceptable for any hotel chain.. I did get these items fixed but why should I have to complain about these things to get them fixed when they were turned in 2 weeks prior. The next time checking into this hotel I found no hot water in the kitchen sink again! I also found the internet was so lacking my phone wouldn't hook up to it let alone my iPad. I also had no hot water in the morning for my shower or to clean the morning dishes. This is when I checked out and will not return.This hotel isn't up to Marriott standards let alone Motel 6! It’s just not worth the headache when there are hotels close by that’s are exceptional at the same price. The employees here are great for the most part. The hotel itself is just not kept up adequately at all!

This property was very nice and better than expected. Our room was amazing very spacious and clean. The staff was friendly and we enjoyed the amenities like the gym and breakfast. We will be returning.

We stayed here as a stopping point in the middle of a long road-trip back home. The woman at the front desk was very kind, check in was simple. She mentioned the elevator wasn’t working but hey, we can deal. Once we get to the room we were so excited to take a hot shower. After camping in the Texas heat for an entire weekend and driving 9 hours, we couldn’t wait to wash off. We noticed the hot water wasn’t working so we go down to the front desk. The original desk host was on her way out, and the next one informed us it was out for the whole building. I really wish I would’ve been told about this at check in as it was obviously hidden from me to keep my reservation and payment. It was 11:30 at night and we just accepted cold showers as we were too tired to try to fight for a refund and then search for a new place to stay. The next morning the batteries in the door went out and we ended up locked out for about 20 minutes before we were able to get in. I get that maintenance things happen. I work in a similar industry and I’m completely understanding of things breaking and not being able to get an immediate fix. My problem is that this was not disclosed up front so I could make alternate plans and was checked in while they knew there was a problem. This is extremely shady and unprofessional.

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was "Im sorry".There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

Nice quiet area. Relaxing pool was everything and breakfast fantastic

Room smelled like dog poop and urine

Definitely in the top five hotel customer experiences I've ever had! Management made a bad situation right before we even knew about it, which is always appreciated. Indoor pool was great. Breakfast was good. Convenient, safe location. Will be back next time we're in town.