Holiday Inn Express & Suites Mobile West - I-65

Great location and great service

Stay was fine, Bed Comfortable. Breakfast offerings were adequate. No issues for the two nights,

Visit was fine; decor dated; breakfast was ok

Just common

Great hotel! close to everything and i must admit that breakfast was delicious

Check-in was awkward. There was a $100 deposit, which is not unusual but it was handwritten and not mentioned in the original booking. Customer service was lacking when confronted. We checked in and then 2 days later there was a second $100 deposit. When I asked the front desk they said it wasn’t them, despite my bank statement saying otherwise. The first room we were sent to was HIGHLY chemical-smelling. I mean, sure, I guess that could mean it was cleaned, right? Went to the front desk to let them know there wasn’t bedding for the pull out couch and the employee responded in a snarky tone that we didn’t ask for them (despite reserving a room for 4 guests). But then we opened up the pull out couch and it was covered in pink stains. We asked to be moved and the second room also has the chemical smell but not as bad, thankfully. The breakfast was a standard continental breakfast - but the eggs were delicious! I could eat them regularly! The seating needs to be reupholstered. They were nice and trying to keep up with having stuff refilled but the one awkward moment was when they were kicking people out of breakfast and I didn’t think anything of it because it was after 9:30am, when breakfast was over, until I realized it was the weekend and the sign on the wall specifically stated 10am. There were huge storage units in the parking lot (assuming for the switch from one hotel brand to another), watch out for the steep driveway when exiting the parking lot you’ll bottom out!

There were children or someone running upstairs above our room. The noise was severe--we complained every night. There were some guests that requested a move within the hotel. Breakfast was served but was very sp****.

safe,well lit!

Very nice and spacious room for the money. Staff was very kind, and the continental breakfast was excellent!