We have service dogs. Upon checking in, the owner of the hotel and who also owns Country Inn and Rodeway Inn in Page, Az, his name is Deepak, asked us why we have service dogs and what disease we have to have service dogs. We’re too tired to argue with him after driving for 9 hours from Los Angeles. We showed him the service dog IDs and told him the disease we have. The owner, Deepak, even told us that it is illegal to ask what disease we have but he still wants to know since he’s the owner and he claimed that people lie. We were placed on the ground floor because of the service dogs when our room that we booked through booking.com has a mountaintop view and balcony. Our room didn’t have a balcony or mountain view, it was facing the parking lot. We booked for a deluxe king suite. Also, one of the sinks was clogged up. We could not wait for the handyman to do the repair since we have to rush out to our scheduled tour. The breakfast was TERRIBLE. There were no juices, cereal and milk available as advertised. The frozen breakfast sandwich was awful. The muffin was ok. When we asked for breakfast, the girl at the front desk said they didn’t have any. When I insisted to check the back room, she came back with a box full of sandwiches and muffins. I asked her why do you to have to lie and her response was do not give me a bad day. WE DO NOT RECOMMEND THIS HOTEL. We feel we were defrauded. Very bad customer service. We complained to Booking.com but they did not document our complaint accurately. We’re really disappointed with both the hotel and booking.com.
Very Good
112 Reviews