Fairfield Inn & Suites Moncton

We booked for our kids for the pool and water slide. The pool was ice cold, unable to use. The remote in the room had white hockey tape holding the batteries in. Was so disappointed. We totally went for the Amenities that were not offered. My 3 year couldn’t even touch the water. This was their getaway and it cost $230 to sleep in a bed and listen to two kids cry over a freezing cold pool.

Everything was fine They should provide more lounge chairs at the pool. They only had 4, which were always full. They have space for 12.

We chose this hotel so the kids could spend the night swimming, using waterslide, breakfast in the AM... pool was closed for renovations, and at 9am there was no hot breakfast left and the waffle machine was very dirty. We left and took kids to breakfast at McDonalds. Kids were very disappointed without the pool.

Great service

The hotel is okay. Upon arrival, the staff were friendly but I was a bit disappointed in their loyalty program response. I am a Marriott Gold Elite member and if available I am supposed to receive an upgrade. When I mentioned this the woman let me know they only offer an upgrade to those who book a King room but because we booked two queens they would not be giving us an upgrade. (I know this hotel offers 2 queen suites as i have stayed in them before) This is not what the Marriott policy states and seems unfair if you're traveling with children. When I mentioned this wasn't Marriott policy didn't offer an explanation other than it is what it is. I could understand if the upgrades were all booked up but this wasnt the case. I get better treatment at other locations so I don't know that I'd come back with other options available. Customer service is massively important to me having worked in this industry for years. The rooms are fine, clean and comfortable beds. Location is not too far from shopping but again, there are other closer options under the Marriott brand if you want walking distance. This place is located off a highway which I didn't mind as it was easy to hop on and drive to the shops. The pool is small and not great if multiple families are there at once. We left when a large family came in as it became tough to move in a pool with so many people and trying to respect space. My daughter did love the slide though! Would I stay again? If the other locations i feel more valued at are not available, sure.

Great place to say!!!

Modern, comfortable and quiet hotel. The staff are exceptional. The hotel is very close to Moncton International Airport and a short drive to downtown.

I liked the location