Red Roof PLUS+ Pittsburgh East - Monroeville

Everything was horrible about the hotel and my stay. Would not recommend it to any respectable person.

Staff are friendly. Room is spacious and clean. Data signal is bad and Wi-Fi connection is terrible.

The outside seemed well kept. There was alot of snow and it was very cold so we didn't spend time outside the room

The key card to the room did not work even after switching the card. 20 minutes later I was issued a different room.

You get what you pay for ... and in my case I paid for 2 nights even though I only stayed 1. They refused to refund the second night. I checked out early due to the rear parking lot serving as an after-hours club until 4:20AM.

Bed were small and uncomfortable

Everyone was very friendly and helpful. The room was nice.

It took half an hour to check in. I arrived at 305pm, because check in is at 3pm, but we had to wait for them to update their computer. They gave us a key that didn't work. Went back to the lobby three times and this time he went up to the room with me but he couldn't even open the door. We asked the maid to use her key but hers didn't work either. After he couldn't open up the room he assigned us, he walked down the hall and tried another room. He couldn't open the second room either. He then called another employee, as we were standing outside in the cold, and the other employee ran back to the lobby, got another key and came back. He finally opened the door to the second room but the door was faulty. The hinges were loose so we had to lift up the door as we opened and closed it in order to make it work. I pointed out the door issue but he said to just lift it and deal with it for one night. Finally settled in the room and after an hour or so I finally fell asleep for a much need nap. He woke me up with a phone call to ask how the room was. At that time, I hadn't had enough time to assess the room and I was further aggravated at being woken up. The shower screams. The plumbing screams in a loud shrill as we used the water for a shower. The bed smells. The mattress had a smell of body odor. We had to sleep on top of the covers and used our own clothes as a blanket to stay warm. The people in the next room were fighting until 1030pm. More fighting at 130am woke me up again.

Our hotel room was only partially cleaned and the TV hardly worked. The surrounding area, including within the hotel, felt very unsafe and included someone pounding on our door at roughly 3AM.