The MC Hotel, Autograph Collection

Customer service was less than expected. The front desk was rude and too busy to answer questions regardless of geographical location (your not Manhattan). The upstairs bar mangers were trying to push us out repeatedly telling us that we were closed out and had to leave when the bar still had our card and we didn't sign out check. Bartenders were great but management and front desk were terrible.

Property is beautiful rooms are clean. Restaurant food and service are both terrible.

Great location in downtown Montclair, with a view over Manhattan and the hills. shops and restaurants nearby. Excellent beds and linen, spacious room, good for a longer stay and work. good room amenities, valet service. The restaurants' service and menu choices were mediocre. Hopefully, it will improve when I return.

This may be one of the worst hotels we have stayed at and apparently, the company knows that. Things did not seem right on arrival even though our room was an upgrade. We had to drive around the block twice before it became evident that the entrance was an apparent dead end on the side of the hotel. Once in and in the room, the space between the desk and bed was so limited that one of us cut our hand bumping into it. Dinner at the restaurant at the top was great! But then during the night the refrigerator kept going off and on and waking us. In the morning we could not shower because water was leaking from the fixture above the shower. We skipped and went for breakfast - poor service, dry tasteless breakfast and bad coffee. We told the front desk and on our return to the hotel mid-afternoon, were given another room but should have inspected it. We rested and got ready for an evening affair and even showered. On returning at night, we found multiple problems in that room: wallpaper coming off the wall, crackers behind the night table, crumpled paper beside the couch and wall, charging outlets and night table lamps that were inoperative, a safe cover that would not stay up and crushed our hand, but there was room between the desk and bed, and the refrigerator was quiet. We were given one night's expenses back

Rooms were great

It was underwhelming.

Having been born, raised and lived in Montclair for over 47 years, I enjoyed my Montclair High School Reunion held at the MC. Traveling east into Montclair on a daily basis down Bloomfield Avenue, I have noticed that the first thing you see is the MC hotel. The second thing I notice is that the drapes in the beautiful windows on the corner are all hanging irregularly and some appear to be semi hanging at best. The look is not representative of the overall facility. It makes it look shabby and unwelcoming. A small detail that makes a big difference. Not sure if these are individual rooms or conference rooms but someone in management needs to take a look and address this.

The property and room were super clean. We are locals so we knew what to expect as far as parking etc. We went to the roof top bar and it was definitely a vibe. I just wish they had more food options. Everyone was friendly. The hotel is a bit pricey but we really enjoyed our stay and can’t wait to go back in the spring/summer.

I stayed here for 3 nights during a work trip to the home office. They oversold the first night and my colleague was denied a room even though he had a reservation. My room was small, but nice and the bed was comfy. There was a lot of long hair in the bathroom trash can. I am not a fan of the mini bar offerings in the room... they are overpriced, add clutter to the room, and take up room in the mini fridge. I am a titanium Marriott Bonvoy member and it does not get you much here. It was either 1,000 points or a $15 breakfast credit for a "warm bagel". The gym was good and had everything I needed. All n all, I would be happy to stay here again, but it is nothing to write home about.