Best Hotels near Orchard Plaza, Montclair

We stayed March 15 to 17, 2023. Amanda was amazing, asked for an early check-in, she made sure we had it then followed up to make sure we were all set. I had a health medical emergency (hit the emergency button on the phone in the room) and the staff was at our door in one minute, and Tony from the front desk then ensured paramedics got to the room, then secured the room. Staff made sure my husband knew when he arrived later that night and then they followed up to make sure I was okay. This staff, all of them, Georgia? the housekeeper all work together to make sure our stay was excellent. Food is super delish too, and the manager in the restaurant is the best, making certain everyone is all set. THIS IS OUR FAVORITE property (we each are Hilton Diamond), stay here many times, but the extra care and follow-up is so appreciated and reflective of the management. The property is beautiful and quiet, and extremely well maintained.

We are mystified by the previous poor reviews and wonder what hotel they are describing. My husband and I found the following: The family who owns and manages this hotel are kind and competent. Our check in was handled by a pleasant, professional young woman. The room itself appeared to be newly remodeled in 2019 furnishings, flooring, bathroom tile and paint colors. Very neat and clean. All appliances and technology worked perfectly. The hotel itself reflects a pride of place with topiary shrubs and freshly planted flowers. In closing, our only suggestion to the previous complainers is that if they can not recognize an excellent value in lodging, they should just stay home.

The room I had was a suite. I was happy with the set up of the wheelchair accessible bathroom with a tub. There was a shower chair available if needed. I had breakfast in the restaurant twice. It was alright. I would definitely stay here again. Someone made the reservation on my behalf, and, in turns out, they made the reservation for one day fewer than it was supposed to be. The Sheraton Fairplex was completely booked, so I had to move to a different hotel. None of this was the fault of the hotel. It was nice that they allowed me to stay in the room until 4:00, so that I had time to find a different hotel.

Very nice hotel. It is without a doubt the best hotel that is around here. I love their deluxe rooms with the courtyard style patio. Very nice! Thier restraunt is also very nice!

Overall, this property looks lovely on the outside, but is in desperate need to be updated inside. Arrival: The hotel website states that the hotel does not offer a shuttle, So after paying $15 for the short ride from Ontario Airport, we pull into the porte-cochere where the Holiday Inn shuttle van is parked. So there is a shuttle available, but it only runs very limited hours in the morning. You are on your own if your flight leaves after noon. Lobby: From my observation, the front desk staff is often in the nearby office, as there is no one behind the desk. The hotel has a small sundry area where you can purchase overpriced sodas and water ($3.50), snacks, candy. However you cannot charge the items to your room and must use a credit card on a self-checkout kiosk. We had arrived early in the day, knowing that our rooms would be several hours away from being ready. While waiting in the lobby for a room to become available, I was hoping to complete some work on my laptop. But the property would not allow me WiFi access until I could check in. Considering that I'm have IHG Premium Elite status, this seems like the least they could offer. Restaurant: Again -only Credit Cards accepted. You cannot do a room charge in the hotel's only restaurant. Limited breakfast menu - we ate upon our early arrival. When our rooms were ready and we check in, we were informed that the restaurant would not be open for dinner on Sunday and Monday - the two nights of our stay. Yet when you enter the elevators, they are adorned with advertisement for their restaurant/food offerings. Hallways: Very worn, carpets looked dirty and on our floor, the 4th, you could see what appears to be construction markings through the paint/wallpaper. It looked like faint black marker with room numbers or other symbols - is the paint so thin it didn't cover these up??? Room: The room was generally fine, although the furnishings did appear to be dated. The worst thing though was the air conditioner,. This was the loudest air conditioner I've ever heard -- sounded like the compressor of a large commercial freezer. The television offers several channels, but there are no instructions on how to access them and the remote doesn't have a numerical keypad, so you must use an up/down key to find the channel you want. Towels: As mentioned by others, the towels reminded me of the awful ones they used to give us to use after gym class in high school 30+ years ago.

Upon our check-in we immediately noticed trash strewn about the grass areas and dozens of cigarette butts scattered about the walkways and lawn. There were plastic bottles, food scraps, wrappers and various other gross items strewn about the grass areas outside all of the rooms. In 25+ rooms there are families living at the property (on a permanent basis) that clearly do not care about the other hotel “guests”. In the evening, furniture from inside the rooms had been moved out to the walkway and lawn area. From 7:30p until well past midnight there were adults speaking very loudly and children running about screaming in the common area. On both sides of our room were adults smoking in non-smoking rooms. I expressed my displeasure on the first and second day to the front desk staff, but nothing changed. As for the room itself, the floor and the bathroom clearly hadn’t had a deep clean in a long time. We used sanitizing wipes on all the hard surfaces before settling in. In hopes of getting the room well cleaned on our first night, I left a tip for housekeeping. Imagine my surprise when the money was taken BUT the room was NOT cleaned. The only thing we got were new towels left on the bed. We had stayed at this property several times in the past, so were SHOCKED by the change. It was our favorite hotel because we travel with dogs. Prior to this stay, we were able to safely walk dogs at any time of the night or early morning. It's also near several great food choices. Previously, the rooms had been very clean and the grounds well maintained; not any more. This is such a disappointment. I will not be returning.

From the beginning of the stay to the end, we were in complete dissatisfaction with the way we were treated. We were encouraged by the great reviews on Google and on hotels.com of this location, but unfortunately do not believe what everyone says. Don’t be fooled! After we checked into our hotel we went to get food. After we got food and returned back to our hotel, we noticed that there were blood stains on our bed sheets and comforter, upon looking closely. We were obviously disgusted by this and did not want to use the bedding if it had blood in it, so we called the front desk at that time. The lady at the front desk said that she is very sorry and that she cannot have a maid replace the sheets because there were no maids at that time.Then I asked for a new set of sheets and bedding so that I could replace it myself. The lady said that she will send over the bed sheets as soon as possible. A guy who looks like a new hire by the name of “Colby, Colvy, or Toby” (one of those names, the hotel staff declined to confirm which one), arrived at our hotel room in about 10 or 15 minutes. With an attitude from when we opened our door to greet him, he gave us just the bare set of inner sheets. Upon receiving the sheets, I asked, “Could we get a comforter?”. He responded back saying, “you didn't ask for a comforter, I am giving you bed sheets.” I said back to him, “we need a comforter because the bloody bed sheets touched the comforter hence we would need all new bedding.” With extreme disrespect and rudeness, he said he will go get it. When he returned with the comforter in hand I had the old sheets that had blood on it, all wrapped up. Then he gives me the comforter. I asked him “what do you want me to do with the bloody bed sheets”, and he said “I don't know what you want me to do with it. It's not my job. You know, I am doing you a favor by bringing you these things right now, this isn't even my job, I work at the front desk.” Obviously I was very upset at this and I found this to be extremely unprofessional as the hotel had blood on the sheets, and they should do anything to fix it and to make sure that we are happy. Obviously in this case this employee did not care. When I replied back saying “that this is a problem that needs to be fixed and whoever's working at the hotel needs to be able to help me and not be rude to me, I was replied back with a statement that I would be kicked out for being too disrespectful. Along with this, this individual decided to curse at me and once he started cursing at me, with fear of safety because my girlfriend was also in the bedroom I closed the door and locked it. Despite me closing the door and locking it, this man continued to curse me out and it seems like he almost wanted to fight me saying “F*ck this and f*ck that, come on man, it's like that?!” Then I give a call to the front desk and the same lady answers again, I explain the whole situation and she apologizes. She confirms to me that compensation will be gi

Very friendly staff , rooms are very clean and well maintained . And great prices !! I enjoyed my stay here and I would definitely recommend this place to my family members and friends as well !! Thank you

I was traveling for business. Having stayed at this Days Inn previously and discovered it to be the best Value with easy highway access and easy non highway travel (LA closes the highways randomly.) so always plan alternate routes.

This is a very nice hotel. The breakfast is really good and the entire hotel staff is terrific. The rooms are nice and have been cleaned well. The hotel amenities are good and well maintained. I would recommend staying here for business or pleasure.