joannbT5164HA
June 27, 2021
I called on 6/19/21 to make reservations in NORFOLK, Va. I was going to see my brother and sister who were patients at Sentara hospital in Norfolk. My reservation was from 6/24/21 through 6/27/21. I was told that they were full in Norfolk. I asked for surrounding cities and was given a reservation 166 miles away. I asked her how far the hotel was from the hospital and she stated "9 miles" not once but twice. Because I was not familiar with the area,, I was totally blind sided and had to drive 2 hours and 45 minutes back to Norfolk the next morning only to have to return home to Georgia because I could not get a room. To add to our misery we were given a handicap room. I think it would be a good idea to verify if guest need these services. Old does not always mean disabled.