Guest User
December 29, 2023
The hotel is very well located next to Montegordo beach and I chose it to spend a few stress-free days, but however the check in was a disaster, a tall lady with blonde hair wearing glasses was very inconvenient, first I must start with her very Poorly looked after, from what I understand, the reception manager was on the phone with someone talking about a meeting. Check in was basic with little information, without a smile or a "welcome" with a welcome worthy of a 4-star hotel. Bad service. The breakfast was very good, better than in many hotels I've stayed in, and the buffet dinner at night was also wonderful. Cleaning the room is another disaster. The Housekeeper must better manage the employees who scream loudly in the morning. During the night there were screams coming from the corridor, I don't know if there was an argument, I called reception and they didn't answer. In the morning at check out another very serious receptionist without a smile. I think the service provided, apart from the restaurant and bar, was terrible. I will not stay again
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