Terme di Saturnia Natural Spa & Golf Resort

From the moment we arrived, the service was excellent. Could not fault anything about this property (other than the smell - buy hey, thats the natural springs). Stand outs for this property was the excellent service, staff were attentive, helpful with suggestions and making bookings for us etc. Breakfast was excellent. Fresh juices, chef to cook eggs etc. Springs were a lot cleaner and warmer than the popular public one across the road. I dont play golf, but beautiful golf course as part of the resort grounds if that is your thing. Whilst we were staying, it was my birthday and the hotel left a gift and card in my room. It is small, extra details that makes the difference. Also great location to visit areas in the region.

First off, the positives: the hotel and its grounds are beautiful. The rooms are clean and spacious. The proximity to Saturnia Springs and Saturnia itself is unique, and lying in the warm natural spring is very relaxing. However, the hotel fails to justify its 5-star status and hefty price tag. The main issue is the staff’s attitude. Upon arrival, they couldn’t find our booking. The receptionist then took three phone calls from other guests, making us feel unimportant and unnecessarily prolonging the process. Lunch at the pool bar was another disappointment. We waited over 20 minutes to order while the waiter chatted with friends. The whole meal took over an hour and a half. The food was average and overpriced—the pinsa was basically cheese on toast, and the paccheri my wife had was unspectacular. Drinks were also overpriced, and there seemed to be an expectation for generous tipping. To avoid another disappointing meal, we decided to dine in Saturnia, which was lovely. However, the hotel charged us 60 euros for a 5-minute taxi ride. The next night, it was 70 euros, then 80 euros with a mandatory 10 euro tip. This feels like opportunism from the driver and the hotel. The main draw is the natural spring, a unique and relaxing experience, but the pool area feels dilapidated. We received one towel per person and one small carton of water per couple—stingy for a supposed 5-star resort. Waiter service was infrequent at best. Breakfast was average and disappointing. Pastries were fine, omelettes good, but everything else was bland and unappetizing. The coffee tasted unpleasant and was lukewarm—quite shocking for Italy. The setting was also dated and unappealing. To top it off, we were asked if we wanted to leave a tip upon checkout, which we found tacky. Overall, this hotel relies too heavily on its natural spring attraction and prioritizes profit over providing a unique guest experience. Next time, we’ll stay in Saturnia itself, which was beautiful.

More like a holiday inn than a 5 star hotel