It is an old hotel with slightly outdated facilities, but the rooms are relatively clean and tidy. I would like to focus on the front desk service at 12:10 noon on May 15 (the front desk staff was older, shorter, had a 3:7 split hair, wore black-framed glasses, and spoke Mandarin). It was very disappointing and unsatisfactory. He had no basic service awareness, lacked basic respect for people, was simply rude and impatient, and seemed to have tinted glasses or discriminatory eyes on his face. The first sentence he said was "What are you doing?" He was arguing with me in every sentence he said. When I asked him "why was he so rude", he still argued. Fortunately, my friend and I were patient and calm from beginning to end to communicate with him about whether we could check in early, but he still tricked us into waiting for two more 30 minutes in the lobby. After he changed shifts at 13:10, the front desk staff heard that we had been waiting for more than an hour, and kept apologizing and checked us in immediately (it is recommended that the management should check the surveillance at that time for the reason of caring about the mental health of employees). Most Chinese people working or traveling overseas attach great importance to improving their quality and maintaining their image, but there are always some individuals who are unsatisfactory and have questionable quality.
Original TextTranslation provided by Google